Richa Verma
Fontana
Summary
I am a compassionate and dedicated student pursuing a bachelor's degree in psychology, with hands-on experience as a Behavior Technician. Skilled in effective data analysis and progress monitoring. Experienced in retail environments, managing financial transactions, and providing excellent customer service. Known for strong communication skills, attention to detail, and a solid work ethic. Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
Stone Rose Management
Chino Hills
07.2022 - Current
- Managed a team of sales representatives, fostering a collaborative environment
- Recruited, trained, and mentored team members
- Hired and onboarded new sales team members, ensuring a skilled workforce
- Addressed and resolved conflicts within the team and with clients
- Analyzed customer feedback to refine sales approaches and improve satisfaction
- Implemented and managed sales tools and CRM systems
Administrative and Resident Services Assistant
Silverado Memory Care
Tustin
02.2022 - 05.2024
- Managed front desk responsibilities, including greeting visitors, handling phone inquiries, and scheduling appointments to ensure smooth facility operations
- Maintained accurate resident records and facilitated effective communication between residents, families, and healthcare providers to support coordinated care
- Helped plan and facilitated engaging activities and events tailored to residents' cognitive and physical abilities to enhance their quality of life and promote social Interaction
Pickup Department Manager
Ralph's Grocery Store
Fontana
08.2020 - 08.2021
- Assessed customer needs and provided clear communication
- Efficiently handled high-volume credit and cash transactions
- Assisted customers with inquiries and guided them throughout the store
Education
Bachelor of Science - Psychology
California State University San Bernardino
San Bernardino, CA05-2025
Bachelor of Arts - Business Administration And Management
California State University
San Bernardino, CA02.2025
Skills
- Customer Service Expertise
- Behavioral Analysis and Support
- Data collection and analysis
- Evaluating Client Progress
- Crisis management and de-escalation
- Effective Team Collaborator
- Dynamic Relationship Builder
- Strong Verbal Communication
- Training management
- Sales operation
- Sales team training
- Goals and performance
- Market intelligence
Certification
- BLS CPR (ADULT/CHILD/INFANT)
- FIRST AID
Languages
5,5,5
Education
true,true,other
Timeline
Account Manager
Stone Rose Management
07.2022 - Current
Administrative and Resident Services Assistant
Silverado Memory Care
02.2022 - 05.2024
Pickup Department Manager
Ralph's Grocery Store
08.2020 - 08.2021
Bachelor of Science - Psychology
California State University San Bernardino
Bachelor of Arts - Business Administration And Management
California State University