Richad Curry
Customer Service Representative
Winter Springs,FL
Summary
Enthusiastic client services professional with strong background directly interfacing with both non industry and industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust in a positive equitable environment.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
All Florida Insulation
Sanford, FL
03.2007 - Current
- Answer customer inquiries and provided accurate information regarding products and services.
- Scheduled an array of services for new and returning customer.
- Provide follow up service on completion of rendered work.
- Resolved complex issues by working with other various departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager
Murray’s Wings & Ribs
Casselberry, FL
03.1986 - 01.2007
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Managed accounts payable, accounts receivable and payroll.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL02-1984
Skills
- Data Entry
- Consultative Sales
- Appointment Scheduling
- Information Security
Affiliations
- Connoisseur of the culinary arts who is avid about creative inspired cuisine.
Accomplishments
- Managed and grew a family restaurant listed by The Orlando Sentinel food critic Scott Joseph as a top ten restaurant must go hot spot.
References
References available upon request.
Timeline
Customer Service Representative
All Florida Insulation
03.2007 - Current
Manager
Murray’s Wings & Ribs
03.1986 - 01.2007
High School Diploma -
Maynard Evans High School
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