Richalda Coulanges
Brooklyn,NY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Life Insurance Agent
denisse salzman
Brooklyn Ny, 11234
02.2020 - 07.2021
- Insurance sales agents evaluate the needs of each client to determine the appropriate insurance policy.
- Interpersonal skills
- Problem solving
- Developed Proffesionalism in customer service and apollo reservation sytenms
Targeted Case Manager
Jean Turnage
Brooklyn, NY
06.2022 - 07.2023
- Conducted comprehensive assessments of clients to identify needs, strengths, and resources.
- Developed individualized service plans with measurable goals and objectives in collaboration with clients.
- Provided case management services to ensure access to needed medical, social, educational, and other services.
- Coordinated with community agencies to ensure appropriate referrals for services such as housing, job training, substance abuse treatment and mental health counseling.
Crew Member Team Leader
Olgas KitchenInc
Brooklyn, NY
01.2019 - 03.2020
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Monitored team member performance to ensure quality standards were met.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Organized weekly staff meetings to discuss upcoming events, goals, and challenges.
Steakhouse
Janes maddie
Brooklyn Ny, New York
10.2021 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Arts - Media Social Worker
College of Staten Island of The City University of New York
Staten Island, NY01.2024
Skills
- Insurance Policy Sales
- Appointment Scheduling
- Scheduling
- Paperwork Processing
- Customer service/Diverse backrounds
- Coordination
- Retail Sales Customer Service
Timeline
Targeted Case Manager
Jean Turnage
06.2022 - 07.2023
Steakhouse
Janes maddie
10.2021 - 08.2022
Life Insurance Agent
denisse salzman
02.2020 - 07.2021
Crew Member Team Leader
Olgas KitchenInc
01.2019 - 03.2020
Associate of Arts - Media Social Worker
College of Staten Island of The City University of New York
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