Richalle Kropik
17379 Doris Street
Summary
Diligent Support Specialist/Home Health Care Provider with strong background in providing compassionate and personalized in-home care. Extensive experience in assisting clients with daily activities and medical needs while maintaining safe and comfortable environment. Demonstrated ability in managing care plans and fostering positive relationships through effective communication and empathy. Experienced with providing compassionate care and assistance in home settings. Utilizes strong communication and organizational skills to ensure clients' needs are met effectively.
Overview
9
9
years of professional experience
Work History
Lead Customer Service Representative
Diversified Heating & Cooling, Inc.
Farmington Hills, MI
04.2023 - Current
- Directed daily operations with a focus on maintaining superior service quality and enhancing customer satisfaction.
- Trained new representatives on company policies, procedures, and customer interaction techniques.
- Developed and implemented process improvements to streamline customer service workflows.
- Supervised daily operations, ensuring high levels of customer satisfaction and service quality.
Home Care Provider
Community Living Services Inc.
Southfield, MI
01.2017 - 04.2021
- Provided personalized care support to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility, medication management, and personal hygiene routines.
- Developed tailored care plans in collaboration with healthcare teams to meet individual needs.
- Coordinated transportation and scheduled appointments for clients, enhancing their access to services.
- Monitored client health conditions, reporting changes to medical professionals promptly.
- Led team meetings to discuss client progress, share insights, and optimize care strategies.
- Ensured a clean and healthy living environment by performing light housekeeping duties such as laundry, dishwashing, and tidying up common areas.
- Maintained detailed records of client progress, enabling accurate assessments and adjustments to care plans as necessary.
- Enhanced client well-being by providing personalized care and attention in their daily activities.
- Promoted mental stimulation for clients by engaging them in conversation, games, or other cognitive activities based on their interests.
- Accompanied clients to medical appointments, advocating on their behalf when needed for optimal healthcare outcomes.
Education
No Degree - Culinary Arts/ Hotel Restaurant Management
Oakland Community College
Bloomfield Hills, MIHigh School Diploma -
John Glenn High School
Westland, MI06-2002
Skills
- Team member training
- Call management
- Work prioritization
- Account management
- Willingness to lead
- Database maintenance
- Appointment scheduling
- Customer service
- Attention to detail
- Multitasking and organization
- Positive and friendly
- Relationship management
- Calm and professional under pressure
- Professional telephone demeanor
- Understanding customer needs
Timeline
Lead Customer Service Representative
Diversified Heating & Cooling, Inc.
04.2023 - Current
Home Care Provider
Community Living Services Inc.
01.2017 - 04.2021
No Degree - Culinary Arts/ Hotel Restaurant Management
Oakland Community College
High School Diploma -
John Glenn High School