Richana Galanti
Customer Service
Holley,NY
Summary
Dynamic office assistant with a proven track record at Windward Communities, excelling in invoice processing and strategic planning. Recognized for enhancing customer satisfaction through professional service and maintaining meticulous records. Adept at fostering teamwork and streamlining administrative processes, contributing to a more efficient workplace.
Overview
7
7
years of professional experience
Work History
Office Assistant
Windward Communties
06.2024 - 03.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Created and maintained detailed records of all office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
Health Care Aide
America Home Care
08.2023 - 05.2024
Dispatcher
National Express
07.2022 - 10.2023
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Provided customers with information on products and services.
- Tracked and monitored vehicle performance and maintenance.
Gas Station Attendant
Kwik Fill
03.2018 - 06.2022
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Pumped gas for guests and took payments.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Maintained clean and orderly work station.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Established customer loyalty program, increasing repeat business.
- Confirmed excellent customer service by quickly resolving customer concerns.
Education
High School Diploma - Regents
Hilton High School
Hilton, NY06.1996
Skills
Expense reporting
Timeline
Office Assistant
Windward Communties
06.2024 - 03.2025
Health Care Aide
America Home Care
08.2023 - 05.2024
Dispatcher
National Express
07.2022 - 10.2023
Gas Station Attendant
Kwik Fill
03.2018 - 06.2022
High School Diploma - Regents
Hilton High School
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