Richard Albert
Waxhaw,NC
Summary
Experienced Food & Beverage Manager recognized for maintaining high-quality standards and optimizing inventory management. Committed to driving operational efficiency and enhancing guest experiences through effective training and leadership.
Professional in food and beverage industry with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring quality, and driving customer satisfaction. Known for reliability and adaptability in meeting changing needs. Skilled in inventory control, staff training, and cost management.
Overview
29
29
years of professional experience
Work History
Deli Department Manager
Harris Teeter Inc
Matthews, NC
05.2021 - Current
- Managed deli department operations to maintain compliance with health and safety standards, fostering a safe environment.
- Facilitated training and mentorship programs for 5 staff on food preparation techniques and customer service excellence.
- Engineered workforce schedules to enhance operational efficiency and align with customer demands.
- Conducted thorough inspections of food quality at each stage, from shipment receipt to final display, to maintain high standards.
- Managed purchasing processes for deli department, adhering to specified product guidelines to maintain inventory integrity.
- Launched innovative product lines in deli department, leveraging consumer trends and market research.
- Oversaw supply and product ordering to align inventory with anticipated demand while reducing overstock risks.
- Designed and implemented pricing strategies aimed at maximizing profits while ensuring customer satisfaction.
Banquet Events Manager
Bear Mountain Inn
Bear Mountain, NY
05.2013 - 04.2020
- Executed comprehensive logistics planning for multiple events, prioritizing flawless execution and client satisfaction.
- Coordinated development of event timelines and budgets, strategically aligning resources to fulfill client expectations.
- Cultivated and maintained vendor partnerships, negotiating terms to ensure optimal service performance.
- Guided staff through best practices in event management and customer service to improve overall service quality.
- Monitored and organized inventory for events, facilitating seamless access to necessary supplies and equipment.
- Orchestrated efforts of cross-functional teams to deliver comprehensive event management from initial concept to final execution.
- Coordinated logistics for events to ensure punctual service provision and smooth operational flow.
- Managed comprehensive event planning processes for weddings, corporate functions, fundraisers, and conferences, focusing on client satisfaction and operational efficiency.
- Partnered with sales team to enhance client acquisition efforts, aiming to boost revenue.
- Developed and maintained robust client connections to enhance loyalty and encourage repeat transactions.
- Managed financial resources to ensure adherence to budgets through diligent expense tracking and effective vendor negotiations.
Food & Beverage Manager
Sheraton Mahwah Hotel
Mahwah, NJ
09.1997 - 04.2013
- Directed food and beverage operations, focusing on maintaining high-quality standards and fostering guest satisfaction.
- Implemented optimized inventory management strategies to support operational efficiency and minimize waste.
- Facilitated staff training sessions focused on enhancing service delivery and optimizing operational workflows.
- Developed and implemented marketing initiatives aimed at boosting customer engagement and driving sales growth.
- Facilitated staff motivation initiatives to enhance performance and maintain high-quality output.
- Addressed complex customer issues swiftly to foster long-term loyalty and ensure optimal service quality.
- Oversaw communication with catering staff to guarantee timely and high-quality food services for various events and functions.
- Managed employee schedules, guaranteeing sufficient staffing levels for uninterrupted service delivery.
- Oversaw budgeting and financial reporting for food and beverage department, driving cost-saving initiatives while maintaining quality standards.
- Managed team of over 30 staff members to uphold high standards of customer satisfaction and service excellence.
- Managed logistics and delivery of catering services for special events, contributing to business expansion and increased profitability.
- Investigated and resolved customer issues related to food and beverage quality and service to uphold brand reputation.
- Executed performance evaluations for team members to enhance skills and promote growth opportunities.
- Directed inventory management and procurement strategies to optimize wine, beer, and alcohol offerings.
- Monitored and enhanced compliance with alcohol service regulations by implementing regular training and certification for staff.
Education
High School Diploma -
Smithtown High School - East
Saint James, NY1983
Skills
- Food and beverage operations
- Hospitality Management
- Cost control & Inventory management
- Social Event/Weddings oversight
- Corporate event management
- Beverage management & Food Safety
- Team management & Leadership
Timeline
Deli Department Manager
Harris Teeter Inc
05.2021 - Current
Banquet Events Manager
Bear Mountain Inn
05.2013 - 04.2020
Food & Beverage Manager
Sheraton Mahwah Hotel
09.1997 - 04.2013
High School Diploma -
Smithtown High School - East