Richard Reese
Winnemucca,NV
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
30
30
years of professional experience
4
4
years of post-secondary education
Work History
Reese Collectables
Self Employed Web
Winnemucca, Nevaad
07.2010 - Current
- Grew simple weekend online business to several thousands month business.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
General Manager
Loves Travel Stop and Country Stores / Speedco
12.2020 - 05.2024
- Making difficult leadership decisions for entire facility
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift
- Navigated multiple computer programs, including proprietary software as well as Microsoft Office
- Grew new location from $900,000 location to $1.6 million location
- Delivered empathy and great training to talent to promote memorable customer experience
- Mentored employees and instructed on management on how to generate sales, deal with issues and difficult customers.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed diverse team of professionals, foster positive work environment and high employee satisfaction
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service
- Championed continuous improvement initiatives that enhanced operational performance across all departments
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
Truck Care Manager
Loves Travel Stop and Country Stores / Speedco
09.2019 - 12.2020
- Opened new Truck Care Center in Madera CA
- Created multi Million Dollar year revenue generating shop
- Drove shop growth through program quality, sales initiatives and customers service
- Identified and developed top talent within management structure to promote performance-oriented culture
- Recruited and staffed facility and looked at requisitions daily
- Completed thorough opening, closing and shift change functions to maintain operational standards during 24 hours operations
- Planned and led team meetings to review business results and communicate new and ongoing company objectives.
Store Manager
Aldi US Inc
12.2017 - 09.2019
- Managed store operations with sales over 1 millions dollars yearly
- Monitored and managed controllable expense by achieving store productivity goals and inventory goals
- Collaborated closely with district manager to formulate and build store brand in new locations
- Write accurate budget to set sales goals to meet monthly
- Aggregating sales data with trend to find right growth %
- Completed series of training sessions to advance from Assistant Manager to Store Manager
- Analyzed marketing information and translated it into strategic plans.
- Improved customer satisfaction through staff training in customer service and product knowledge
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Developed successful employee retention plan, reducing staff turnover rates significantly
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures
- Mentored new hires during their onboarding process, ensuring were well-equipped to excel in their roles from day one
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Supervised guests at front counter, answering questions regarding products
- Completed point of sale opening and closing procedures
- Approved regular payroll submissions for employees
Assistant Store Manager
FoodMaxx a Savemart Company
08.2011 - 12.2017
- Manage day to day total store operations including customer service, training and development, labor management, cash and inventory control assets
- Protection, store conditions, and performance management
- Execute communication, training, and strategic plans through actively engaging with store associates and department managers
- Manage hiring process, personnel schedules and attendance procedures
- Coached over 100 team members with help of various department managers
- Executing training and developmental of all employees
- Maintained high levels of organization in store by directing customers and replenishing merchandise
- Implement companywide initiatives encouraging team member follow through and participation.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join our team
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly
- Implemented loss prevention tactics to deter thefts while maintaining welcoming environment for all customers
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
- Increased employee retention, training staff in effective customer service techniques and product knowledge
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels
- Provided support to store manager in budgeting processes, helping maintain financial stability for business
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates
Education
Bachelor of Arts - Bachelor of Arts W/ Minor in History
California State University Fresno
Fresno, CA 06.2004 - 05.2008
Skills
16 years management experience
7 years as Store Manager
Project Management
Business Development
Program Administration
Experienced in running multi-million-dollar stores and driving sales
Experience at opening and running new locations
Financial Administration
Staff Supervision
Account Management
Loss Prevention
Expense Control
Business Administration
Quality Management
Languages
Japanese
Bilingual or Proficient (C2)
Interests
Collecting and reading books
Timeline
General Manager
Loves Travel Stop and Country Stores / Speedco
12.2020 - 05.2024
Truck Care Manager
Loves Travel Stop and Country Stores / Speedco
09.2019 - 12.2020
Store Manager
Aldi US Inc
12.2017 - 09.2019
Assistant Store Manager
FoodMaxx a Savemart Company
08.2011 - 12.2017
Reese Collectables
Self Employed Web
07.2010 - Current
Bachelor of Arts - Bachelor of Arts W/ Minor in History
California State University Fresno
06.2004 - 05.2008
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office
Microsoft Windows
MacOS
Quote
“Whenever you are about to find fault with someone, ask yourself the following question: What fault of mine most nearly resembles the one I am about to criticize?”
― Marcus Aurelius, Meditations