Richard A NAJAR

Overcame addiction to drugs and alcohol after 35 years of struggle. I successfully completed a 30 day impatient program and a 6 mo outpatient program and currently work a 12 step N/A program with my sponsor and have over 1 year clean.

• Provided emotional support to individuals facing mental health challenges.
• Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
• Transported individuals safely to support meetings and medical appointments.

• Supervised daily operations and ensured compliance with company policies.
• Managed inventory levels and coordinated stock replenishment processes.
• Developed employee schedules to optimize workforce efficiency and coverage.
• Trained and mentored staff on customer service best practices.
• Coached, mentored and trained team members to improve their job performance.
• Trained employees on additional job positions to maintain coverage of the roles.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Provided leadership during times of organizational change or crisis situations.
• Collaborated with departments to enhance overall store performance and teamwork.
• Implemented safety protocols to maintain a secure shopping environment.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Recruited and hired qualified candidates to fill open positions.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Conducted performance evaluations, providing feedback and coaching for team development.