Richard Anderson
Wilmington,DE
Summary
Dynamic leader with proven expertise in team management and sales strategizing, honed at T-Mobile and AT&T. Excelled in enhancing customer service and achieving aggressive sales goals, demonstrating both critical thinking and cash handling accuracy. Fostered positive work environments, driving significant sales increases through innovative strategies and active listening.
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
10
10
years of professional experience
Work History
Lead Mobile Expert
T-Mobile
06.2017 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Assistant Manager
AT&T(Airtime Communications)
11.2014 - 04.2017
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Set objectives and led sales team to achieve aggressive global sales goals.
- Increased overall sales by developing and executing effective territory sales strategies.
Education
Bachelor of Science - Biochemistry
Wesley College
Dover, DESkills
- Team management
- Product demonstration proficiency
- Sales strategizing
- Customer service
- Cash handling accuracy
- Training and mentoring
- Cross-platform proficiency
- Active listening
- Critical thinking
- Data entry
Timeline
Lead Mobile Expert
T-Mobile
06.2017 - Current
Assistant Manager
AT&T(Airtime Communications)
11.2014 - 04.2017
Bachelor of Science - Biochemistry
Wesley College
Similar Profiles
Precious VaughnPrecious Vaughn
Mobile Expert at T-MobileMobile Expert at T-Mobile
David M. FullerDavid M. Fuller
Reporting and Analytics Manager at T-MobileReporting and Analytics Manager at T-Mobile
Aisha NutallAisha Nutall
Mobile Expert, Keyholder at T-MobileMobile Expert, Keyholder at T-Mobile
Diannet PerezDiannet Perez
Assistant Store Manager at T-MobileAssistant Store Manager at T-Mobile
Amanda HirstAmanda Hirst
Waitress and Bartender at Italian American Citizens LeagueWaitress and Bartender at Italian American Citizens League