Richard Asp
Sarasota,FL
Summary
Resourceful Technical Trainer with 9 years of Software Development experience tracking IT trends for curriculum inclusion. Lends a well-versed approach to presenting engaging, hands-on material. Extensive familiarity breaking down technical concepts and processes. Hands-on development of technology training resources to surpass the organization's skill-level expectations. Passionate about coaching others to success. Produces high-quality training material to help students improve their knowledge and skill. Uses the ADDIE method to design instructional material and post-training survey's to find ways to improve results. Communicates quickly and effectively with other product teams to integrate SME information to update the product training material. A first in-last out work ethic provides the partners convenient times for attending the training opportunities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Technical Trainer
CPanel LLC
Houston, Texas
05.2017 - 12.2021
- Prepares and delivers training to all three shifts of cPanel Technical Analysts
- Research and help prepare orientation material for cPanel employee onboarding
- Prepares and delivers technical training to cPanel partners anywhere
- Uses Keynote and Zoom to deliver training as needed at convenient times for students
- Streams and records Lunch & Learn events for cPanel
Technical Sales Engineer
CPanel LLC
Houston, Texas
09.2015 - 05.2017
- Answered pre-sales and technical questions about cPanel's product
- Technical resource for internal staff and customers
- Creating and delivering technical information on new products/ services to customers and team members
Level 2 Technical Analyst
CPanel LLC
Houston, Texas
10.2012 - 09.2015
- Served as migrations coordinator, training and scheduling Migrations Specialists from support
- Answered trouble tickets from customers who needed help with their cPanel software
- Fielded phone support calls from customers who needed to talk rather than email their support issue
Seasonal TSR
Jackson Hewitt
Sarasota, Florida
11.2007 - 04.2012
- Seasonal Tier 3 help desk for JH Franchisees. Helped with office setup and server & network troubleshooting
- Aid tax preparers with operation of ProFiler, the proprietary Jackson Hewitt tax program
- Consistently received kudos from customer feedback for case handling
Technical Support Specialist
Maxwell Systems
Sarasota, Florida
06.2008 - 11.2009
- Provided technical support on two major software products: American Contractor and Quest Estimator
- Did advanced support on "aged cases" where a solution was not so obvious
- Received management rewards for performance in lowering "aged case" ratio
Owner
AOSoft.com
San Diego, California
01.1996 - 03.2005
- Founded and grew a Web Hosting firm from nothing to over 1,100 domains
- Sold hosting plans, supported customers, and managed 21 servers for the business
- Hired and managed a small support and sales staff
- Sold aosoft.com in August 2004 and worked for the new owner to help with transition.
Education
Bachelor of Arts - Chemistry
Concordia College
Moorhead, MN05.1969
Skills
- Training Video Production
- Group Discussion Facilitation
- Orientation and Onboarding
- Attention to Detail
- Diagnostic interviewing
- Group Instruction
Certification
- Human Performance Improvement Training - November 2020
- Crucial Conversations - July 2020
- Designing Learning Certificate - June 2018
- Training the Trainer - February 2017
- High Impact Presentations - September 2016
- Scrum Master Training - July 2016
Timeline
Technical Trainer
CPanel LLC
05.2017 - 12.2021
Technical Sales Engineer
CPanel LLC
09.2015 - 05.2017
Level 2 Technical Analyst
CPanel LLC
10.2012 - 09.2015
Technical Support Specialist
Maxwell Systems
06.2008 - 11.2009
Seasonal TSR
Jackson Hewitt
11.2007 - 04.2012
Owner
AOSoft.com
01.1996 - 03.2005
Bachelor of Arts - Chemistry
Concordia College