Summary
Overview
Work History
Education
Skills
Leadership Experience
References
Timeline
Generic

Richard Bass

Carrollton,Ga

Summary

Highly motivated and enthusiastic, results driven leader with 15+ years of experience in overseeing sales and operations across multiple industries. Seeking to utilize my skills to obtain an executive leadership role in which to develop people, process, and contribute to operational excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Regional Director

Progress Residential
03.2022 - Current
  • Manage operations for 42+ build-to-rent communities across the Southeast, serving 7 institutional clients and exceeding performance goals for occupancy, growth, and customer satisfaction.
  • Spearhead the development and execution of lease-up strategies, resulting in the successful delivery and stabilization of 10+ communities in 12 months.
  • Direct a cross-functional team of Area Managers, Community Managers, and Service staff, fostering a culture of collaboration and efficiency.
  • Analyze monthly performance data to provide in-depth financial reviews, variance reporting, and KPI summaries, driving strategic decision-making.
  • Partner with central teams encompassing PRM, RTS, Marketing, Central Ops, Accounting, and Client Relations, ensuring alignment and project success.
  • Contribute to annual budget forecasting and review processes, ensuring fiscal responsibility and alignment with organizational goals.
  • Mentor and support fellow Regional Directors and market operations staff, promoting knowledge sharing and professional development.

Portfolio Operations director

Progress Residential
03.2021 - 03.2022
  • Direct operations for a 14,500+ home portfolio in Atlanta, driving performance across occupancy, rent growth, leasing timelines, renovations, and customer satisfaction.
  • Spearhead the successful transition of over 5,000 properties, ensuring seamless migration and operational efficiency.
  • Collaborate with 3rd party clients, providing strategic insights, training, and support to optimize occupancy rates.
  • Manage daily Leasing and Resident Relations operations, including inspections, marketing, and move-ins, ensuring adherence to quality standards.
  • Guide the recruitment, onboarding, and development of new market personnel, building a high-performing team.
  • Champion market and organizational change initiatives, driving continuous improvement and innovation.
  • Analyze market-specific data and dashboards, providing weekly executive updates to inform strategic decision-making.
  • Oversee performance metrics across Operations and RTS departments, ensuring accountability and operational excellence.
  • Support a large and dynamic team of 150+ employees, fostering a collaborative and results-oriented environment.

Leasing Director

Progress Residential
11.2018 - 03.2021
  • Revitalized leasing processes and training for a team of 8, significantly boosting productivity and exceeding monthly leasing goals.
  • Analyze lead activity to identify strategic opportunities, consistently driving all markets to top application conversion rates.
  • Establish performance goals and implement targeted training (including mystery shops), resulting in an average of 165 move-ins per month and customer satisfaction scores exceeding the 8.0 goal.
  • Optimize pricing and marketing strategies, leading to 8% rent growth and 6.1% renewal increases, surpassing industry benchmarks.
  • Champion resident retention, achieving a 69.5% renewal rate year-over-year (YOY) and maintaining stabilized occupancy above 96%.
  • Provide executive-level tours to clients and investors across Metro Atlanta, showcasing market expertise and community value.

National Leasing Manager

Altisource Residential, LLC
01.2016 - 10.2018
  • Reduced aged inventory by 32% year-over-year (2017-2018), maximizing asset utilization and revenue generation.
  • Boosted leasing volume by 14% in Q2-2018 over Q1-2018, demonstrating effective marketing and sales strategies.
  • Maintained a high MTM renewal rate of 75%+, promoting resident satisfaction and minimizing turnover costs.
  • Elevated property leasing LSA from 50% to 70% within six months, showcasing exceptional team leadership and process optimization.
  • Developed and implemented a comprehensive two-week training program for Leasing Consultants, enhancing productivity and ensuring consistent service standards.
  • Built and managed a high-performing leasing team across multiple states (GA, FL, TX, MD, PA, NJ, NC, IL, IN), demonstrating strong adaptability and cross-regional expertise.
  • Fostered strategic partnerships with third-party brokers, expanding reach into markets with limited internal resources.

General Manager

TMX Finance
10.2012 - 01.2015
  • Boosted sales revenue by $293K and overall profit by $340K during June 2013-June 2014, demonstrating exceptional sales leadership and strategic execution.
  • Led a period of significant growth, increasing revenue from $750K to $910K within a year, a 21% increase.
  • Successfully managed costs, achieving a low net charge-off rate of 2.37% during this period of expansion.
  • Recognized for excellence with the Regional Soaring Eagle Award in March 2014 & May 2014.

Store Manager

Dollar General
10.2009 - 10.2012
  • Demonstrated loss prevention expertise by reducing inventory loss from 3.5% to 1.8% between 2009-2012.
  • Consistently achieved a 95% customer service rating, fostering positive customer experiences.
  • Boosted sales by 20% from $1M to $1.2M, contributing to increased revenue.

Education

TN Associate brokers license -

Tennessee Real Estate Commission
01.2018

GA RE License -

Georgia Real estate commission
01.2015

High School Diploma -

Praise Academy
01.2003

Skills

  • Skilled in Yardi, Salesforce, MS
  • Business Development
  • Client Relationships
  • Staff Training and Development
  • Relationship Building
  • Customer Satisfaction
  • Operations Management
  • Team Leadership

Leadership Experience

  • New Hire Trainer for Leasing Consultants (2016 – 2018)
  • Sales and Relationship Training Manager (July 2013- January 2015)
  • GM Training Manager (January 2014- January 2015)
  • District team captain (2010 – 2012)
  • Model Store trainer (2010 -2012)

References

  • Inaas arabi, Vp of property management at altisource, (678)460-2669
  • Chanelle Barnes, Assoc. Broker at norman & Associates, (954)495-5787
  • Michael Bowden, Branch Manager at Alfa insurance, (678)340-0871

Timeline

Regional Director

Progress Residential
03.2022 - Current

Portfolio Operations director

Progress Residential
03.2021 - 03.2022

Leasing Director

Progress Residential
11.2018 - 03.2021

National Leasing Manager

Altisource Residential, LLC
01.2016 - 10.2018

General Manager

TMX Finance
10.2012 - 01.2015

Store Manager

Dollar General
10.2009 - 10.2012

TN Associate brokers license -

Tennessee Real Estate Commission

GA RE License -

Georgia Real estate commission

High School Diploma -

Praise Academy

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