MIKE CENTENO
Summary
Results driven Bi-lingual Executive Director with over 25 years of successful leadership. A proven leader working with GMs, PMs, RMs, Leasing associates in reviewing KPIs, work request summary, vacancy/arrears reports and other data as key performance indicators. Proficient in building operations, strategic planning, staff hiring, training and development. A visionary in property and operations management, PM/PPE implementation with extensive experience in the preparation and implementation of operating budgets, variances and cost control. Thorough in building mechanicals, building commissioning, site inspections, unit turn-overs and lease up, RFP's, BMS systems, OSHA/PPE, regulatory local law, MEP, O&M procedures, procurement, review and execution of agreements, capital improvements, operating procedures and streamline property to increase efficiency for the overall success of corporate objectives.
Overview
34
34
years of professional experience
Work History
Regional Director
Brookfield Properties
11.2018 - Current
- Regional Director supervising the NYC/NJ portfolio consisting of seven properties with a total of 26 luxury hi-rises and over 8,000 rental units.
- Heavy involvement in the opening of two class A developments in Greenpoint Brooklyn and the South Bronx consisting of 13 luxury towers with over 4,000 total units including all communication/meetings with the development team and vendors for all issues related to construction, TCO, inspections and unit turns.
- Worked with management team to develop operational goals aligned with business strategy and company mission.
- Conducted monthly meetings with all property PMS/APMS to review respective Capex/Opex spend, variances, offsets, project status and correct GL coding.
- Developed budgeting processes for the region that were within corporate guidelines while still meeting business needs.
- Prepared monthly financial statements detailing income and expenses associated with each property.
- Conducted regular inspections of all properties to ensure compliance with local laws and regulations.
- Developed strategies to reduce operating expenses at each managed property.
- Hired and trained staff members on proper property management techniques.
- Analyzed KPI data across variety of sources to identify trends, patterns and areas of opportunity and hold monthly meetings with respective PMs and RMs.
- Spearheaded all major capital improvement projects including new cooling tower, gravity tank, FACP installation, and boilers replacement. Annual spend of over $3.5M.
- Direct involvement and supervision of $100M capital improvements in one property spread over five years.
- Formed and sustained strategic relationships with clients which included procuring best pricing for all PM contracts, supply/materials purchasing and recurring spend.
- Strong mechanical and construction background including developing SOW, RFP, vendor bid summary comparisons, PM agreements, liens waivers, concise and clear communication with construction teams and senior management.
- Led teams on ESG initiatives, energy star tax credits, benchmark reports, CAT1/CAT5 reports, FISP inspections, LEED initiatives and all property DOB, FDNY, HPD, DOH, DEP violations removal.
Resident Manager
Two Trees Management, FSR, Extell Development
08.2016 - 10.2018
- Highly productive and prolific Resident Manager sought after by colleagues and past supervisors to open new luxury developments all in excess of 500+ units in single towers.
- Participated in all building systems/mechanicals commissioning process.
- Managed and oversaw operations, maintenance and administration of properties including hiring, onboarding, training and termination of associates including employee handbook rules and regulations.
- Developed all yearly budgets, forecasting and variance reports.
Director of Property Management
Tryax Realty Management
Great Neck, NY
05.2015 - 09.2016
- Managed day-to-day operations of affordable rental portfolio, including leasing, rent collection, maintenance, tenant relations, and evictions.
- Assisted in preparing periodic reports regarding occupancy rates, delinquency trends, maintenance costs.
- Worked with ownership to develop operational goals aligned with business strategy including annual budget, analysis and variance reports.
- Negotiated contracts with vendors for services related to property management.
- Monitored performance of property managers to ensure high quality service delivery.
- Conducted regular meetings with tenants to discuss any issues or concerns they may have about their living environment.
- Handled disciplinary actions, performance appraisals and terminations.
- Developed property managers and center management teams to drive results with operational excellence.
Senior Resident Manager
Clinton Management
09.2009 - 03.2015
- Opened Brooklyn's first and largest luxury development at the time consisting of two condo hi-rises and three rental towers totaling 1,200 units.
- Provided direct supervision of staff including interviewing, hiring, training and evaluating performance.
- Engaged in the assessment of resident care needs, developed individualized service plans, and monitored services to ensure quality assurance.
Director of Property Management
NewYork-Presbyterian Hospital, CUMC
New York, NY
01.2002 - 09.2009
- Managed day-to-day operations of affordable rental portfolio, including leasing, rent collection, maintenance, tenant relations, and evictions.
- Prepared detailed budgets and financial reports for properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
President
Centeno Contracting & Maintenance
New York, NY
03.1997 - 12.2001
- General contractor licensed by the Department of Consumer Affairs with all necessary insurance.
- Named as an FHA 203k "reputable contractor" by Wells Fargo Bank.
- Secured all necessary work permits and worked closely with all City agencies for all necessary inspections.
- Reviewed and interpreted blueprints, specifications, and other technical documents to ensure accurate project execution.
- Assisted in the preparation of construction contracts and agreements, ensuring accuracy and compliance with applicable laws.
Resident Manager
Manhattan Skyline Management
New York, NY
07.1990 - 03.1997
- Worked my way up from Handyman to Resident Manager working in various company managed buildings in Manhattan and Brooklyn.
Education
Hotel And Restaurant Management
Rochester Institute of Technology
1990
Property Management/Fair Housing Law, LEED
NYREI/ IREM
EPA Universal, 30 certifications
32BJ Shortman Training
Manhattan, NYSkills
- EPA Universal License, Q99/Q01
- IREM CPM designation
- Fire Safety Conductor
- USGBC LEED Green Associate
- OSHA/PPE Regulations
- Staff Management & Acquisition
- Over 40 licenses and FDNY certifications including S12, S13, S14, S94, S95, W-07, P98, P99, S93,S95
- Budget preparation, variances/cost control, Forecasting, Capex/Opex preparation
- Real Page, One Site, Yardi experience and invoice approvals
- Agency and regulatory compliance DOB, DHCR, HPD, ECB, DEP, OSHA
Timeline
Regional Director
Brookfield Properties
11.2018 - Current
Resident Manager
Two Trees Management, FSR, Extell Development
08.2016 - 10.2018
Director of Property Management
Tryax Realty Management
05.2015 - 09.2016
Senior Resident Manager
Clinton Management
09.2009 - 03.2015
Director of Property Management
NewYork-Presbyterian Hospital, CUMC
01.2002 - 09.2009
President
Centeno Contracting & Maintenance
03.1997 - 12.2001
Resident Manager
Manhattan Skyline Management
07.1990 - 03.1997
Hotel And Restaurant Management
Rochester Institute of Technology
Property Management/Fair Housing Law, LEED
NYREI/ IREM
EPA Universal, 30 certifications
32BJ Shortman Training
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