Richard Belanger
Lawrence,MA
Summary
Professional service liaison with proven track record in facilitating communication between departments and clients. Strong focus on team collaboration, adaptability, and achieving results. Skilled in problem-solving, conflict resolution, and customer relationship management, ensuring seamless service delivery and client satisfaction. Known for reliability and proactive approach to meeting organizational goals.
Overview
10
10
years of professional experience
Work History
Assistant Dairy Manager
Market Basket
08.2023 - 08.2025
- Assisted in daily operations of dairy production and processing activities.
- Supported inventory management by tracking supplies and materials effectively.
- Learned safety protocols to maintain a safe working environment for staff.
- Handled escalated customer complaints professionally and efficiently to maintain a positive brand reputation within the community.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
Facilities Assistant
NxStage
02.2017 - 07.2023
- Managed inventory of supplies and equipment, optimizing resource allocation for daily operations.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Contacted trade-specific companies for equipment and building repair quotes.
- Improved employee satisfaction with workplace conditions through proactive communication and prompt issue resolution.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
Security Assistant
US Security Services
04.2015 - 01.2017
- Monitored security systems, ensuring rapid response to incidents and maintaining safety protocols.
- Responded effectively to alarms and emergency situations, coordinating with law enforcement as needed for resolution.
- Provided support in managing access control systems to monitor entry and exit points.
- Mitigated potential conflicts through diplomatic intervention when necessary, utilizing strong interpersonal skills to defuse tense situations.
- Regularly checked functionality of alarm systems and security equipment, identifying and addressing any maintenance issues promptly.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
High School Diploma -
Greater Lawrence Tech
Andover, MA06-1996
Timeline
Assistant Dairy Manager
Market Basket
08.2023 - 08.2025
Facilities Assistant
NxStage
02.2017 - 07.2023
Security Assistant
US Security Services
04.2015 - 01.2017
High School Diploma -
Greater Lawrence Tech