Richard Bell
Billings,MT
Summary
Results-driven Service Manager experienced in customer relationship management, operational leadership, and process optimization. Achieved high customer satisfaction levels and improved operational efficiency through effective team leadership and problem-solving. Focused on enhancing service delivery and fostering positive work environments.
Overview
27
27
years of professional experience
Work History
Service Manager
FleetPride
Billings, Montana
12.2009 - 06.2026
- Managed daily operations, ensuring high service quality in fleet maintenance.
- Coordinated with technicians to schedule repairs and maintenance for vehicles.
- Ensured that the right tech is on the job that best suits is skill set to make sure the job is correct and efficient
- Oversaw inventory management to maintain adequate stock levels of parts
- Developed training programs for staff to enhance service skills and knowledge.
- Reviewed and interpreted profit and loss statements to assess financial performance.
- Resolved conflicts effectively by facilitating open communication between parties.
- Create work schedules
Mechanic Shop Foreman
Big Sky truck and trailer
Billings, Montana
04.1999 - 09.2009
- Managed daily shop operations, optimizing workflow and enhancing customer satisfaction.
- Evaluated workload and assigned appropriate technicians to tasks.
- Create Work schedules
- Monitored technician activities to maintain focus and productivity.
Education
Skyview High School
Billings, MTSkills
- Fleet management
- Technician scheduling
- Service quality
- Inventory management
- P&L management
- Budget management
- Customer relationship management
- Clear understanding of the repair process from start to finish
- Conflict resolution
Timeline
Service Manager
FleetPride
12.2009 - 06.2026
Mechanic Shop Foreman
Big Sky truck and trailer
04.1999 - 09.2009
Skyview High School