Richard Bell Jr
Wylie,TX
Summary
Dedicated Insurance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Underwriter
State Farm
Richardson, TX
10.2020 - Current
- Thoroughly reviewed and evaluated new applications and performed risk assessments to determine eligibility.
- Collaborated with colleagues on development and implementation of new procedures which streamlined insurance application process.
- Communicated with agent's and clients via phone or email.
- Recognized by leadership and awarded for my great communication skills.
- Managed over 30 customer calls per day.
Financial Services Representative
State Farm
Richardson , Texas
07.2019 - 10.2020
- Evaluated account histories to identify billing and serving changes
- Processed loan, dividend disbursement and policy termination request
- Advised customers of the policy reinstatement requirements
- Promptly resolve customer service issues and answer financial questions via phone and email.
- Managed over 50 customer calls per day.
Senior Patient Account Representative
Indiana University Health
Indianapolis, IN
01.2019 - 07.2019
- Worked with customers to resolve issues with billing, claims and payments.
- Posted payments and processed refunds.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Contacted patients after insurance was calculated to obtain payments.
- Worked with customer to create debt repayment plan based on current financial condition.
- Managed over 50 customer calls per day.
Bodily Injury Claims Specialist
State Farm
Austin, TX
08.2018 - 01.2019
- Thoroughly evaluated all details involved in a claim that resulted in bodily injuries
- Conducted interviews with insured's and claimants
- Reviewed 100 patient cases per week and verified insurance coverage information
- Conducted full claim investigations and reported updates and legal actions
- Prepared insurance claim forms or related documents and reviewed for completeness
Supervising Coordinator
Art To Remember
Indianapolis, IN
10.2012 - 12.2015
- Managed up to 10 staff members.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions.
Supervisor
United States Postal Service, USPS
Indianapolis , Indiana
08.2011 - 10.2012
- Monitored workshop work flow for over 10 employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Team Leader
ABM Janitorial Services
Indianapolis, IN
09.2010 - 08.2011
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Cross-trained and provided back up for service managers.
- Identified stock imperfections and noted production concerns based on regular inspections.
Administrative Assistant
Fuzzie Bear Child Care Academy
Indianapolis, IN
06.2003 - 09.2010
- Supervised up to 10 childcare facility staff members
- Managed customer accounts and employee payroll
- Developed state mandated early childhood curriculum's
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Bachelor of Arts - Human Resources Development
Indiana State University
Terre Haute, IN12.2019
Associate of Arts - General Studies
Iowa Central Community College
Fort Dodge, IA06.2001
Skills
- Good Telephone Etiquette
- Self-Motivated
- Problem-Solving
- Critical Thinking
- Policy quoting and pricing
- Risk management
- Policy renewal
- De-escalation Techniques
- Upbeat and Positive Personality
- Understanding Customer Needs
- Team-Oriented and Cooperative
- Efficient and Detail-Oriented
Timeline
Underwriter
State Farm
10.2020 - Current
Financial Services Representative
State Farm
07.2019 - 10.2020
Senior Patient Account Representative
Indiana University Health
01.2019 - 07.2019
Bodily Injury Claims Specialist
State Farm
08.2018 - 01.2019
Supervising Coordinator
Art To Remember
10.2012 - 12.2015
Supervisor
United States Postal Service, USPS
08.2011 - 10.2012
Team Leader
ABM Janitorial Services
09.2010 - 08.2011
Administrative Assistant
Fuzzie Bear Child Care Academy
06.2003 - 09.2010
Bachelor of Arts - Human Resources Development
Indiana State University
Associate of Arts - General Studies
Iowa Central Community College
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