Richard Bobis
Madison
Summary
Operations professional with track record of optimizing processes and enhancing productivity in dynamic environments. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, bringing expertise in project management and process improvement.
Overview
16
16
years of professional experience
Work History
RX Operations Lead
Walmart
Janesville, WI
01.2026 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained team members on safety protocols and operational procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Lead Pharmacy Technician
Walmart
Las Vegas, NV
03.2023 - 03.2024
- Developed training materials for new technicians, enhancing onboarding experience and knowledge retention.
- Supervised 8 pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
Certified Pharmacy Technician
Walmart
Various Walmart Pharmacy Locations
03.2010 - Current
- Assisted in filling and dispensing prescriptions accurately and efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
User Acceptance Testing (Special Assignment)
Walmart
Bentonville, AR
03.2026 - 06.2026
- Executed testing and implementation of new pharmacy systems and workflows prior to enterprise deployment
- Identified, documented, and escalated software defects, usability concerns, and process gaps to technical development teams.
- Collaborated with Pharmacy Operations, Product, and Technology teams to perform break/fix testing and validate Connexus functionality before field release
- Analyzed operational data using Excel and reporting tools to support testing efforts and evaluate system performance
- Provided detailed feedback and recommendations that contributed to system enhancements and improved user experience
- Served as a pharmacy subject matter expert, ensuring solutions aligned with operation and compliance requirements.
Skills
- Motivational attitude
- Operations management
- Workflow optimization
- Problem-solving
- Attention to detail
- Organizational skills
- Verbal and written communication
- Scheduling coordination
- Task delegation
- Customer relations
Timeline
User Acceptance Testing (Special Assignment)
Walmart
03.2026 - 06.2026
RX Operations Lead
Walmart
01.2026 - Current
Lead Pharmacy Technician
Walmart
03.2023 - 03.2024
Certified Pharmacy Technician
Walmart
03.2010 - Current