Richard Bradley
Mesa,AZ
Summary
Organized leader with over 15 years of Management experience. Knowledge of recruiting new staff, handling customer complaints and creating and implementing marketing and promotional campaigns.
Service-oriented manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinate resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Tempe Mission Palms Hotel & Conference Center
Tempe, AZ
06.2023 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Assistant General Manager
Nordstrom Marketplace Cafe
Scottsdale, AZ
01.2021 - 03.2023
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
Associate Manager
Cracker Barrel
Phoenix, AZ
01.2020 - 02.2021
- Coached team of 100 staff members to boost department efficiency.
- Handled all responsibilities effectively upon General Managers absence.
- Managed new hire trainings and onboarding to keep department employees aware of company policies and procedures.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
FOH Manager
Spinatos Pizza
Phoenix, AZ
08.2016 - 01.2021
- Handled over $15000 worth of cash and card transactions daily with accuracy and efficiency.
- Supervised team of 30 employees in fast casual establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Collaborated with General Manager to educate server employees on menu and procedural changes.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Education
Skills
- Supervision and training
- Trend forecasting
- Staff supervision
- Inventory management
Timeline
Restaurant Manager
Tempe Mission Palms Hotel & Conference Center
06.2023 - Current
Assistant General Manager
Nordstrom Marketplace Cafe
01.2021 - 03.2023
Associate Manager
Cracker Barrel
01.2020 - 02.2021
FOH Manager
Spinatos Pizza
08.2016 - 01.2021
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