Summary
Overview
Work History
Education
Skills
Timeline
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Richard Brown

Garden City,MI

Summary

Senior Game Advisor with many years of experience in providing store guests with excellent service finding and learning about games and console systems. Assisted guests with questions about game versions, latest releases, and availability across consoles. Supervised team members and performed inventory and transaction processing duties. Enthusiastic about guiding gamers to unforgettable gaming experiences.

Overview

2025
2025
years of professional experience

Work History

Senior Game Advisor

GameStop
Livonia, MI
10.2023 - Current
  • Assisted with the setup of game consoles and troubleshooting of hardware and software issues.
  • Maintained an up-to-date knowledge of all gaming products, services, and promotions.
  • Demonstrated strong communication skills while interacting with customers in person or via phone calls.
  • Performed regular maintenance tasks such as cleaning gaming equipment and checking cords for proper functioning.
  • Created an engaging environment by providing product demonstrations and educating customers about new releases.
  • Resolved customer complaints promptly and professionally.

Operations Manager

OfficeMax
Garden City, MI
07.2023 - 10.2023
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Store Team Leader

GameStop
Southfield, MI
03.2022 - 07.2023
  • Monitored inventory levels, identified discrepancies, and implemented corrective action when necessary.
  • Managed the scheduling, training, and development of employees to ensure adequate staffing levels.
  • Provided customer service by resolving customer inquiries and complaints in a professional manner.
  • Maintained accurate records of sales transactions, staff performance reviews, and payroll information.
  • Assisted with interviewing potential candidates for open positions within the store.
  • Implemented new procedures to increase customer satisfaction scores.
  • Adhered to company policies while providing guidance on their implementation.

Senior Game Advisor

GameStop
Taylor, MI
10.2018 - 02.2022
  • Greeted customers and provided friendly customer service.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.

Production Worker

Kroger
Dearborn Heights, MI
09.2016 - 06.2018
  • Loaded and unloaded delivery trucks with pallet jacks and hand carts.
  • Inspected product quality prior to packaging and shipment.
  • Followed safety protocols while operating machines and equipment.
  • Stocked shelves with newly arrived products.
  • Ensured that all products were labeled properly before stocking the shelves.

Logistics Associate

Target
Sterling Heights, MI
09.2015 - 08.2016
  • Accurately recorded and tracked inventory levels in warehouse management system.
  • Provided customer service support by responding to inquiries from customers regarding order status and shipment details.
  • Received and processed incoming shipments of merchandise.
  • Stocked shelves with newly arrived products.

Sandwich Artist

SUBWAY®Restaurants
Sterling Heights, MI
08.2014 - 09.2015
  • Greeted customers and provided product knowledge.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.

Game Advisor

GameStop
Taylor, MI

Store Team Leader

GameStop
Southfield, MI

Education

High School Diploma -

Way Online Acadamy
Wayne, MI
06-2015

Skills

  • Shipment Inspection
  • Quality Assurance Testing
  • Exceptional customer service
  • Loyalty Program Promotion
  • Guest Relations
  • Partnership Development

Timeline

Senior Game Advisor

GameStop
10.2023 - Current

Operations Manager

OfficeMax
07.2023 - 10.2023

Store Team Leader

GameStop
03.2022 - 07.2023

Senior Game Advisor

GameStop
10.2018 - 02.2022

Production Worker

Kroger
09.2016 - 06.2018

Logistics Associate

Target
09.2015 - 08.2016

Sandwich Artist

SUBWAY®Restaurants
08.2014 - 09.2015

Game Advisor

GameStop

Store Team Leader

GameStop

High School Diploma -

Way Online Acadamy

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Richard Brown