Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Richard Caban

Orlando,FL

Summary

Passionate content moderator with over 5 years' experience in social media, policy management and escalations. Proven track record of accurately handling sensitive and graphic content according to community guidelines. Excited to collaborate with cross-functional teams to triage time sensitive escalations to help Pinners experience an enjoyable and safe platform.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Chase Bank
Orlando, FL
01.2021 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collected and analyzed customer information to prepare product or service reports.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and team productivity by promoting operational best practices.

Amazon

Delivery Drivers
Gainesville, FL
08.2018 - 01.2021
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries.

Car Salesman

Subaru Of Gainesville
Gainesville, FL
05.2016 - 07.2018
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Managed [Number]-strong team of sales personnel.
  • Responded to customer enquiries via telephone and email.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,

Car Detailer

Tephseal Auto Appearance
Gainesville, FL
05.2011 - 06.2016
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Washed, waxed and buffed vehicle bodies for professional shine.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Washed cars and trucks daily for auto dealership.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Applied dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Painted engine components and related parts by using spray gun or aerosol can and masking material.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.

Education

High School Diploma -

Santa Fe High School
Alachua, FL
06.2015

Skills

  • Courteous with Strong Service Mindset
  • Social Media Management
  • Content Moderation
  • Quality Review
  • Trend Analysis
  • Content Policy
  • Compliance & Legal Training
  • Technical Skills: Salesforce, Jira, ServiceNow, SQL, Microsoft Office, Adobe

Timeline

Customer Service Representative

Chase Bank
01.2021 - Current

Amazon

Delivery Drivers
08.2018 - 01.2021

Car Salesman

Subaru Of Gainesville
05.2016 - 07.2018

Car Detailer

Tephseal Auto Appearance
05.2011 - 06.2016

High School Diploma -

Santa Fe High School

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Richard Caban