Summary
Overview
Work History
Education
Skills
Certification
Software development and design
Troubleshooting
Timeline
Generic

Richard Campbell

Brooklyn,NY

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Strong work ethic coupled with a strong passion for learning new skills. Used to working in fast paced environments and exhibiting flexibility within the work force and being able to quickly adapt to the company's needs.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Agent/Coach

Advanced Call Center Technologies LLC
09.2022 - 05.2023
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Resolved caller issues quickly and thoroughly.
  • Trained new agents on procedure and responsibilities.
  • Guided new Agents on strong and empathetic communication.
  • Managed Over 100 Calls per day

Sandwich Artist

SUBWAY®Restaurants
01.2021 - 03.2022
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Managed all aspects of the restaurant alone 4-12 PM

Education

Associate of Science - Psychology

Northeast State Community College
Blountville, TN
05.2020

Skills

  • Customer Education
  • System Documentation
  • Call Center Operations
  • Customer Communications
  • Technical Support

Certification

Comptia A+


Google IT Support Certification

Software development and design

I study and practice software development and modification as well as abstract design concepts and their interaction with user experience.

Troubleshooting

I troubleshoot software and technology for my friends and family and help them with running more complicated servers or software.

Timeline

Agent/Coach

Advanced Call Center Technologies LLC
09.2022 - 05.2023

Sandwich Artist

SUBWAY®Restaurants
01.2021 - 03.2022

Associate of Science - Psychology

Northeast State Community College

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Richard Campbell