Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Cardenas

Burlington,NJ

Summary

Dynamic professional with extensive experience in customer relations and small business operations, notably at GameStop. Proven track record in sales leadership and relationship building, enhancing customer satisfaction through strategic planning and effective communication. Skilled in inventory management and employee development, driving team performance and achieving sales targets consistently.

Overview

26
26
years of professional experience

Work History

Owner

Discount_Oddities
03.2006 - Current
  • Assisted in training new hires, sharing best practices and techniques for optimal phone support performance.
  • Provided exceptional phone support by addressing inquiries, taking reservations, and handling any issues that arise.
  • Received numerous commendations for exceptional performance in providing excellent phone support to clients.
  • Assisted department with email-based and phone support when call center was busy or short-staffed.
  • Streamlined communication with customers through efficient use of email, chat, and phone support channels.
  • Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through email, chat, and phone support.
  • Optimized phone support by fielding high call volumes while maintaining composure and professionalism under pressure.
  • Supported company operations by managing multiple phone lines simultaneously, prioritizing urgent matters as needed.
  • Supported overall business growth through exceptional customer service skills and relationship-building efforts within the industry network.
  • Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported adherence to safety regulations by participating in training sessions and implementing best practices.
  • Assisted customers over telephone or in-person to provide customer support.
  • Assisted in training new hires through knowledge sharing sessions about best practices in phone-based banking support.
  • Handled incoming mail and phone calls, supported office shipping needs and managed building key cards.

Enumarator

US Census Bureau
07.2023 - 10.2023
  • Conducted field data collection using electronic devices to ensure accurate population counts.
  • Interpreted and followed survey guidelines to maintain data integrity and compliance with federal standards.
  • Engaged with residents to explain survey purpose, enhancing community participation and understanding of census importance.
  • Recorded responses efficiently, ensuring timely submission of data for analysis and reporting purposes.
  • Collaborated with team members to troubleshoot issues encountered during data collection, improving workflow efficiency.
  • Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
  • Increased efficiency in data entry by accurately inputting collected information into the designated database system.
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
  • Resolved any discrepancies in collected data by cross-referencing records and following up with respondents when needed.
  • Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
  • Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
  • Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
  • Planned efficient visitation routes by studying maps of assigned areas, reaching more than Number community households per day.
  • Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
  • Walked door to door and collected demographic information.
  • Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
  • Contacted interviewees to rectify survey issues and ask follow-up questions.
  • Contributed to a positive team environment by actively participating in group meetings and discussions related to enumeration strategies.
  • Assisted people in filling out surveys with complete and accurate information.
  • Improved data accuracy by diligently conducting door-to-door surveys and recording responses.
  • Double checked information on survey forms.
  • Utilized mapping tools and GPS technology efficiently for accurate tracking of covered areas during enumeration activities.
  • Stayed current on relevant guidelines, regulations, and procedures necessary for successful task execution within the enumerator role.
  • Drafted thorough and accurate reports, case summaries, and work records.
  • Enhanced survey completion rates through establishing rapport with respondents and ensuring their understanding of the survey''s purpose.
  • Adapted quickly to changing project requirements or field conditions, demonstrating flexibility and resilience throughout the enumeration process.
  • Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
  • Maintained records of houses visited, surveys completed and money spent.
  • Requested participation in brief exit interviews to obtain feedback for use in development of procedural improvements.
  • Initiated communication with assigned households through mail, email or phone to obtain and correct census data.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Conducted interviews with participants to assess eligibility.
  • Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
  • Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.

Asst. Manager

GameStop
05.2007 - 09.2012
  • Led team in achieving sales targets through effective customer engagement strategies.
  • Trained and mentored new associates on product knowledge and sales techniques.
  • Developed promotional displays to enhance product visibility and drive store traffic.
  • Analyzed sales data to identify trends and adjust inventory accordingly.
  • Led team in achieving sales targets through effective product knowledge and customer engagement strategies.
  • Trained and mentored new sales associates, fostering a collaborative and high-performance environment.
  • Implemented promotional initiatives that enhanced customer experience and increased store foot traffic.
  • Analyzed sales data to identify trends, adjusting inventory levels to meet customer demand effectively.
  • Developed training materials on product features, improving staff competence and customer service quality.
  • Collaborated with management to optimize store layout, enhancing product visibility and accessibility for customers.
  • Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels and repeat business.
  • Coordinated with marketing teams to launch targeted campaigns that aligned with seasonal sales objectives.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
  • Achieved consistent sales growth, setting and monitoring ambitious sales targets.
  • Identified and penetrated new market segments, conducting thorough market research.
  • Developed comprehensive training programs for new hires to enhance team capabilities and performance.
  • Optimized inventory management to meet sales demand without overstocking.
  • Coordinated cross-functional teams for product launches, ensuring alignment with sales goals.
  • Streamlined sales processes to improve efficiency, applying advanced CRM tools.
  • Orchestrated seamless product transitions, minimizing customer disruptions.
  • Led negotiations for high-value contracts to secure long-term business partnerships.
  • Increased sales team productivity by implementing strategic customer engagement tactics.
  • Leveraged social media platforms to increase brand awareness and generate leads.
  • Empowered sales team with data-driven insights, facilitating informed decision-making.
  • Implemented cost-control measures to maximize profitability without sacrificing quality.
  • Drove customer retention rates up, establishing robust loyalty program.
  • Enhanced customer satisfaction with personalized follow-up strategies.
  • Enhanced team morale and cohesion through regular motivational sessions and incentives.
  • Tailored sales pitches to diverse customer needs, enhancing conversion rates.
  • Fostered culture of continuous improvement, conducting regular performance reviews.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Set and achieved company defined sales goals.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Sales Associate

Wilson's Leather Outlet
11.2006 - 01.2007
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions accurately, ensuring efficient checkout operations.
  • Maintained knowledge of current promotions, driving customer engagement and sales.
  • Organized merchandise displays to optimize visual appeal and accessibility.
  • Collaborated with team members to achieve daily sales goals and improve service quality.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Seasonal Worker

Toys R Us
11.2006 - 12.2006
  • Assisted customers in locating products, enhancing shopping experience and satisfaction.
  • Maintained cleanliness and organization of sales floor, ensuring a welcoming environment.
  • Operated cash register efficiently, processing transactions accurately and swiftly.
  • Collaborated with team members to restock shelves, maintaining optimal inventory levels.
  • Supported sales promotions by setting up displays and arranging merchandise attractively.
  • Participated in training sessions to enhance product knowledge and improve customer engagement skills.
  • Monitored product expiration dates, removing outdated items to ensure quality standards are met.
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
  • Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
  • Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
  • Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
  • Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
  • Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
  • Communicated with coworkers and management to report challenges.

Manager

Hollywood Video
02.2004 - 10.2006
  • Led team in daily operations, ensuring efficient workflow and timely service delivery.
  • Developed training materials for staff, enhancing product knowledge and customer engagement.
  • Implemented inventory management system, streamlining stock control and reducing discrepancies.
  • Coordinated promotional events, driving customer traffic and boosting sales revenue.
  • Analyzed sales data to identify trends, informing strategic decisions for inventory purchases.
  • Mentored junior staff in customer service best practices, improving team performance and satisfaction scores.
  • Optimized scheduling processes to enhance employee productivity while maintaining budget compliance.
  • Fostered collaborative environment among team members, promoting communication and operational efficiency.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed senior-level personnel working in marketing and sales capacities.

Sales Lead Keyholder

Walden Books/Borders Express
11.2003 - 03.2004
  • Led sales team in achieving monthly targets through effective product promotion and customer engagement.
  • Trained and mentored new staff on operational procedures and customer service excellence.
  • Managed inventory levels to ensure product availability while minimizing excess stock.
  • Implemented merchandising strategies to enhance product visibility and drive sales growth.
  • Supervised daily store operations to ensure optimal customer service and engagement.
  • Trained and mentored new team members on sales techniques and product knowledge.
  • Managed inventory levels, ensuring timely restocking of popular titles and merchandise.
  • Implemented promotional displays, enhancing product visibility and encouraging sales growth.
  • Collaborated with management on strategic decisions regarding merchandise selection and pricing strategies.
  • Analyzed customer feedback to improve store offerings and enhance shopping experience.
  • Led team meetings to align staff goals with company objectives and drive performance improvements.
  • Developed key relationships with customers, fostering loyalty through personalized service experiences.
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Completed store opening and closing procedures.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
  • Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
  • Trained and mentored new employees.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.
  • Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
  • Managed inventory effectively, ensuring optimal stock levels for high-demand products.
  • Achieved sales targets consistently through product knowledge and persuasive communication skills.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Implemented loss prevention measures that significantly reduced instances of theft within the store location.
  • Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
  • Facilitated successful promotional events that generated increased foot traffic and boosted overall sales volume.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Led weekly staff meetings to discuss store performance metrics, review progress towards goals, and address any areas requiring improvement.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained newly hired sales team in upselling techniques.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Mentored new sales associates to contribute to store's positive culture.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Successfully drove new product lines to increase annual profits by Number%.

Phone Support

Raycraft Printing Co.
06.1999 - 04.2001
  • Assisted in training new hires, sharing best practices and techniques for optimal phone support performance.
  • Provided exceptional phone support by addressing inquiries, taking reservations, and handling any issues that arise.
  • Received numerous commendations for exceptional performance in providing excellent phone support to clients.
  • Assisted department with email-based and phone support when call center was busy or short-staffed.
  • Streamlined communication with customers through efficient use of email, chat, and phone support channels.
  • Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through email, chat, and phone support.
  • Optimized phone support by fielding high call volumes while maintaining composure and professionalism under pressure.
  • Supported company operations by managing multiple phone lines simultaneously, prioritizing urgent matters as needed.
  • Supported overall business growth through exceptional customer service skills and relationship-building efforts within the industry network.
  • Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported adherence to safety regulations by participating in training sessions and implementing best practices.
  • Assisted customers over telephone or in-person to provide customer support.
  • Assisted in training new hires through knowledge sharing sessions about best practices in phone-based banking support.
  • Handled incoming mail and phone calls, supported office shipping needs and managed building key cards.

Sales Associate

Sam Goody
07.2000 - 09.2000
  • Assisted customers with product selections and recommendations to enhance shopping experience.
  • Maintained knowledge of current promotions and product features to effectively engage customers.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
  • Organized merchandise on sales floor to optimize visibility and drive customer interest.
  • Collaborated with team members to achieve store goals and improve customer satisfaction ratings.
  • Handled customer inquiries and resolved issues promptly, contributing to a positive store atmosphere.
  • Implemented visual merchandising strategies that attracted attention and increased foot traffic in store.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Business

Pennsauken High
Pennsauken, NJ
07.2004

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Operations management
  • Business management
  • Strategic planning
  • Staff management
  • Marketing
  • Staff hiring
  • Consulting
  • Negotiation
  • Sales leadership
  • Employee development
  • Sales management
  • Regulatory compliance
  • Human resource management
  • Human resources
  • Quality management systems
  • Market trend awareness
  • Hiring and staffing
  • User experience enhancement
  • Marketing tactics
  • Profit and loss analysis
  • Profit and loss
  • Social media control
  • Cash flow optimization
  • Sales oversight
  • Attention to detail
  • Customer service
  • Decision-making
  • Teamwork and collaboration
  • Team leadership
  • Customer service management
  • Effective leader
  • Scheduling
  • Quality assurance
  • Inventory control
  • Inventory management
  • Inventory tracking and management
  • Purchasing and planning
  • Schedule management
  • Desktops, laptops, and mobile devices
  • Customer retention
  • Employee relations
  • Delegating work
  • Performance improvement
  • Employee motivation
  • Hiring and onboarding
  • Sales strategies

Timeline

Enumarator

US Census Bureau
07.2023 - 10.2023

Asst. Manager

GameStop
05.2007 - 09.2012

Sales Associate

Wilson's Leather Outlet
11.2006 - 01.2007

Seasonal Worker

Toys R Us
11.2006 - 12.2006

Owner

Discount_Oddities
03.2006 - Current

Manager

Hollywood Video
02.2004 - 10.2006

Sales Lead Keyholder

Walden Books/Borders Express
11.2003 - 03.2004

Sales Associate

Sam Goody
07.2000 - 09.2000

Phone Support

Raycraft Printing Co.
06.1999 - 04.2001

Business

Pennsauken High

Similar Profiles

CREATE PROFILE
Richard Cardenas