Richard Carroll
Hudson
Summary
Results-driven Assistant Store Manager with a strong focus on effective leadership, employee development, and inventory management. Proven ability to optimize retail operations and enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Hannaford Supermarket & Pharmacy
Bedford, NH
03.2022 - Current
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new team members on company policies and customer service standards.
- Implemented inventory management procedures to maintain stock levels and reduce shrink.
- Monitored employee performance, providing feedback to improve productivity and morale.
- Collaborated with department managers to optimize product placement and enhance sales performance.
- Analyzed sales trends to identify opportunities for process improvements and strategic initiatives.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Center Store Manager
Hannaford Supermarket & Pharmacy
Bedford, NH
03.2019 - 03.2022
- Led team of associates in daily operations, ensuring compliance with company policies and standards.
- Developed and implemented inventory management strategies to enhance stock accuracy and reduce shrinkage.
- Trained and mentored new staff on store procedures, customer service protocols, and safety guidelines.
- Analyzed sales data to identify trends, optimize product placement, and increase overall revenue.
- Conducted regular performance evaluations of team members, providing constructive feedback for growth.
- Optimized scheduling of team members for maximum productivity during peak hours without sacrificing quality customer service experience.
- Increased customer satisfaction with exceptional service, addressing concerns promptly and professionally.
Education
Associate of Science - Business Management
Middlesex Communty College
Lowell, MA05-2005
Skills
- Problem-solving
- Effective leader
- Teamwork and collaboration
- Customer service and engagement
- Retail operations
- Time management
- Team building and leadership
- Employee development
- Inventory tracking and management
Accomplishments
- District Trainer for Assistant Store Manager (Center Store)
- District Trainer for Center Store Manager
- District 7 Resource for the roll out of GlobalWorx
- Lead several Pilots to improve Center Store Operations
- 2024 Department Manager of the Year
Timeline
Assistant Store Manager
Hannaford Supermarket & Pharmacy
03.2022 - Current
Center Store Manager
Hannaford Supermarket & Pharmacy
03.2019 - 03.2022
Associate of Science - Business Management
Middlesex Communty College
2024 Department Manager of the Year
The Store Manager selects one Manager who they deems to consistently exhibit Strong leadership, Motivates Others, is a Champion of the Company Strategy, Leads "POY" principles and continually Role models the Company values. In 2024, I was chosen to win this award, the first time in his Career my Store Manager selected his Assistant Store Manager as the winner. This is the second time I won this prestigious award and each time I am humbled and honored.