Serviced-focused leader dedicated to delivering positive customer experiences to promote loyalty and repeat business. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
30
30
years of professional experience
1
1
Certification
Work History
General Manager
U-Haul SC
Columbia, SC
11.2012 - 12.2021
Provided oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Monitored financial performance, set budgets and controlled expenses to provide financial stability.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
Real Estate Salesperson
American Real Estate
Philadelphia, PA
05.2004 - 07.2012
.
Communicated with clients to understand property needs and preferences.
Compiled lists of properties that met buyers' needs and financial resources.
Wrote listings detailing and professionally highlighting property features to increase sales chances.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Liaised between buyers and sellers to provide positive experiences for both parties.
Soldier
US ARMY
10.1991 - 07.1996
Paratrooper with a Special Ops identifier and Top Secret Clearance
Maintained required level of proficiency in use of firearms.
Upheld code of conduct and maintained professionalism in stressful situations.
Looked after weapons and vehicles by scheduling and performing organizational and preventive maintenance.
Upheld ARMY dress and appearance regulations for professional appearance.
Assembled, disassembled and maintained various weapons for operational readiness.
Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
Education
No Degree - Electrical Engineering
ITT Technical Institute - Columbia
Columbia
06.2014
No Degree - Mathematics
Fayetteville State University
Fayetteville, NC
08.1998
Skills
Confidence / Adaptability / Leadership
Employee Scheduling
Sales Expertise
Verbal and Written Communication
Profit and Loss Accountability
Labor Cost Controls
Team Leadership
Training and Development
Facility Management
Certification
Certified Forklift operator/Trainer, U-Haul - 3 years
Licensed Propane sales - 6 years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every day is a new opportunity to re-invent yourself.
Customer Service Advocate II at Blue Cross Blue Shield SC-South Carolina, SCCustomer Service Advocate II at Blue Cross Blue Shield SC-South Carolina, SC