Richard Clague
Auburn
Summary
Dynamic sales executive with a proven track record at Johnson Controls, excelling in business development and customer relationship management. Achieved a 25% increase in sales through strategic planning and effective account management. Skilled in CRM utilization and professional networking, driving growth and fostering lasting client relationships.
Overview
26
26
years of professional experience
Work History
Life Safety System Sales Executive
Johnson Controls
Montgomery
05.2023 - Current
- Negotiated contracts with clients on behalf of the company.
- Identified new potential markets and developed plans for targeting them.
- Cultivated relationships with existing customers to encourage repeat business.
- Generated reports to summarize sales performance metrics and present findings to management team.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
Enterprise Account Executive
WOW! Internet Cable and Phone
Columbus
11.2020 - 12.2021
- Provided consultative technology solutions to emerging small and medium size businesses of East Alabama and West Georgia.
- Developed and maintained relationships with key decision makers in enterprise accounts.
- Identified new business opportunities through market research and analysis.
- Utilized CRM system to track activities, manage leads, and record sales performance.
Business Account Executive
Verizon
Montgomery
12.2018 - 03.2020
- Facilitated the implementation of wireless solutions and IOT offerings by communicating objectives across client, teams, and departments, assigning multi-phase activities to appropriate personnel and coordinating time lines to ensure successful launch.
- Successfully converted prospects to clients at a high conversion rate.
- Grew account base by identifying and targeting potential clients in the local market.
- Resolved customer complaints in a timely manner to ensure satisfaction.
Business Account Specialist
Verizon
Milwaukee
12.2017 - 12.2018
- Conducted market research to learn of current trends and to perform sales activities accordingly.
- Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads.
Senior Banker
U.S. Bank
West Allis
11.2015 - 11.2017
- Day-to-day coaching and development of a team(s) of representatives whose primary function was to provide high quality customer service by responding to telephone inquiries, investigating requests and resolving problems.
- Sametime support for Designated Pod.
- On the spot Coaching.
- Onboarding and Mentoring New hires.
- Helped with Customer Escalations(Back up to CSM).
- Ensured representatives were actively expanding existing customer relationships and meeting their defined sales goals by cross-selling products and services or referring customers to appropriate sales staff.
Owner/Operations Manager
Clague Sales Corp.
Grafton
07.1999 - 08.2015
- Operated and managed manufacturer's rep. and distribution company with yearly sales in excess of 400,000 annually.
- Identified needs, established rapport with, and closed sales with the company's two largest accounts resulting in 25 % increase in overall sales between 2000-2008.
- Demonstrated consistent performance over time to work with manufacturers, distributors, and customers to provide superior service and dependability.
- Established yearly pricing and margins associated with widespread distribution of products.
Education
American History -
Vanderbilt University
Nashville, TN07.1997
Skills
- Customer relationship management
- Business development and planning
- Sales performance metrics
- CRM utilization
- Account management
- Strategic planning
- Professional networking
- Pipeline management
Timeline
Life Safety System Sales Executive
Johnson Controls
05.2023 - Current
Enterprise Account Executive
WOW! Internet Cable and Phone
11.2020 - 12.2021
Business Account Executive
Verizon
12.2018 - 03.2020
Business Account Specialist
Verizon
12.2017 - 12.2018
Senior Banker
U.S. Bank
11.2015 - 11.2017
Owner/Operations Manager
Clague Sales Corp.
07.1999 - 08.2015
American History -
Vanderbilt University
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