Richard Cooper
Rochester,NY
Summary
Results-driven business owner with over a decade of experience in client service, relationship building, and effective communication. Successfully navigated economic challenges while maintaining financial stability, eager to leverage skills in a new venture.
Overview
17
17
years of professional experience
Work History
Owner/Photoshop Operator
Stillchapter Photography
06.2010 - Current
- Cultivated and sustained client relationships through effective communication and personalized service, resulting in increased client satisfaction.
- Developed comprehensive marketing strategies to enhance brand visibility and attract new clients.
- Led photography projects from concept to execution, delivering high-quality results that met client expectations.
- Oversaw daily business operations to ensure efficiency and effectiveness.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Created operational procedures that streamlined processes and improved overall business efficiency.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Maintenance Manager
Unity Hospital
05.2025 - 11.2025
- Assisted in developing and implementing preventive maintenance schedules for critical hospital infrastructure.
- Supervised employee performance, preventive maintenance, and safety.
- Coordinated repair requests with external vendors and monitored service completion for quality assurance.
- Performed routine maintenance tasks on hospital equipment and systems to ensure operational efficiency.
- Supported compliance with safety regulations and protocols during maintenance operations to promote a secure environment.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Collaborated with team members to troubleshoot equipment malfunctions, enhancing response times and solutions.
- Maintained accurate inventory records for maintenance supplies, facilitating efficient resource allocation.
Food and Beverage Manager
Marriott Hotel
02.2024 - 04.2025
- Managed daily operations of food and beverage outlets to ensure exceptional guest experiences.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Implemented inventory control measures to reduce waste and improve cost efficiency.
- Coordinated staff schedules, optimizing labor costs while maintaining service quality.
- Trained and mentored team members on service standards and menu offerings.
- Collaborated with kitchen staff to ensure timely food preparation and presentation consistency.
- Gathered guest feedback to identify areas for service improvement and implement solutions.
- Managed bar and wait staff and directed hiring program.
Assistant Store Manager
Family Dollar
02.2023 - 02.2024
- Assisted in managing daily operations, ensuring efficient store performance and customer satisfaction.
- Trained and mentored staff on inventory management procedures and customer service best practices.
- Implemented visual merchandising standards to enhance product presentation and drive sales.
- Coordinated with team to maintain accurate inventory levels, reducing stock discrepancies.
- Developed employee schedules to optimize labor costs while maintaining service quality during peak hours.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Bar Manager
Liquid Nightclub/Maxwell's Resto Lounge
10.2009 - 03.2019
- Oversaw daily bar operations, ensuring efficient service and optimal guest satisfaction.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Improved customer service rankings by resolving issues quickly and accurately.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed and implemented training programs for bartenders to enhance skills and knowledge.
- Created innovative cocktail menus, aligning with current trends to attract diverse clientele.
- Managed inventory control, optimizing stock levels to minimize waste and reduce costs.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Coordinated themed nights attracting different demographics expanding overall clientele.
Education
High School Diploma -
East High School
Rochester, NYSkills
- Creative project management
- Digital marketing strategies
- Client acquisition strategies
- Graphic design software
- Budgeting for projects
- Project initiation
- Staff management
- Staff hiring
- Customer relations
- Client service
- Networking
- Communication skills
Timeline
Maintenance Manager
Unity Hospital
05.2025 - 11.2025
Food and Beverage Manager
Marriott Hotel
02.2024 - 04.2025
Assistant Store Manager
Family Dollar
02.2023 - 02.2024
Owner/Photoshop Operator
Stillchapter Photography
06.2010 - Current
Bar Manager
Liquid Nightclub/Maxwell's Resto Lounge
10.2009 - 03.2019
High School Diploma -
East High School