Richard Corsey
Victorville,CA
Summary
Proven leader with extensive experience at Charter Communications - Spectrum, enhancing operational efficiency and customer satisfaction. Excelled in project leadership and safety oversight, drivin g team productivity and fostering professional development. Skilled in strategic planning and communication, consistently delivering results beyond expectations. Veteran Field Operations Supervisor with top-notch planning, decision-making and project management abilities. Industrious and reliable leader offering 19 years of experience evaluating, managing and improving operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Field Operations Supervisor
Spectrum
41551 10th St. West Palmdale, CA- 93551
01.2017 - Current
- Developed standard operating procedures to ensure consistent work results across all team members and improve overall operational efficiency.
- Mentoring my technicians, fostering professional growth and development while strengthening the organization''s talent pipeline.
- Supervising a team of technicians, maintaining high-quality work standards and promoting safe practices in the field.
- Maintained accurate documentation of field activities, facilitating efficient reporting and analysis of results.
- Coordinated with other supervisors to allocate resources effectively, minimizing downtime and maximizing productivity.
- Assessed employee performance through regular evaluations, providing constructive feedback to promote growth and improvement.
- Enhanced team productivity by implementing efficient work procedures and optimizing daily schedules.
- Conducting Field Safety Observations to ensure safety, an organized work station, and efficient work practices.
- Conducting weekly meetings and sometimes hosting the All Staff Meeting when needed.
- Various administrative duties.
Commercial Business Technician
Charter Communications, Spectrum
Victorville, CA
02.2013 - 12.2016
- Enhanced customer satisfaction through timely resolution of technical issues and providing exceptional support.
- Optimized workflow management by effectively prioritizing tasks and allocating resources to achieve project goals.
- Working with IT and representatives from other organizations to assure our customers uptime, functionality, performance, and overall satisfaction.
- Installing and repairing Video, Voice, and Phone services.
Lead Technician
Charter Communications, Spectrum
Victorville, CA
01.2010 - 01.2013
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Installing and repairing Video, HSD, and Voice.
- Running point on all multi-repeat calls.
FT 1-5
Charter Communications, Spectrum
Riverside, CA & Victorville, CA
05.2005 - 12.2009
- Learned to install and repair Video, HSD, and Voice.
- Exceptional Customer Service
Education
High School Diploma -
Rialto High School
Rialto, CA06.1999
Skills
- Customer relationship development
- Project Leadership
- Training and coaching
- Safety oversight
- Team Supervision
- Strategic Planning
- Inventory Tracking
- Teamwork and Collaboration
- Dependable and Hardworking
- Problem-Solving
- Time Management
- Attention to Detail
- Following Instructions
- Multitasking
- Reliability
- Excellent Communication
Accomplishments
- Charter Distinction Award Winner (2015)
- Charter Achievement Award Winner (2015)
Certification
- NCTI Certificate of Graduation - Service Technician
- NCTI Certificate of Graduation - Installer
- NCTI Certificate of Graduation - Mentoring 101
- Certificate of Completion - FOLD
Timeline
Field Operations Supervisor
Spectrum
01.2017 - Current
Commercial Business Technician
Charter Communications, Spectrum
02.2013 - 12.2016
Lead Technician
Charter Communications, Spectrum
01.2010 - 01.2013
FT 1-5
Charter Communications, Spectrum
05.2005 - 12.2009
High School Diploma -
Rialto High School