Open To Work
Richard Crossan
Hillsborough
Summary
Detail-oriented individual with experience in IT security and technical support. Skilled in vulnerability management and customer issue resolution. Committed to improving operational efficiency and protecting organizational assets through proactive measures.
Overview
3
3
years of professional experience
Work History
Store Manager in Training
CVS
Plainsboro
02.2026 - Current
- Assisted store manager in overseeing daily operations and supervising staff to maintain operational standards.
- Managed inventory, executed merchandising strategies, and controlled assets to optimize product availability.
- Monitored store performance and contributed to strategies enhancing sales growth and operational efficiency.
- Resolved customer concerns to deliver exceptional service and positive in-store experiences.
- Coordinated team workflows and fostered a productive environment through clear communication and collaboration.
Floor Manager
Bottle King
Princeton
05.2023 - 02.2026
- Supervised daily store operations, ensuring effective execution of opening and closing procedures, task delegation, and staff coordination.
- Trained and guided employees on store procedures and operational standards, enhancing customer service practices.
- Manage store inventory by receiving vendor deliveries, checking in invoices, and logging inventory records into store computer systems.
- Maintained operational records and facilitated inventory tracking through store management systems for accuracy and accountability.
IT Security Specialist Intern
Prism Vision Group
New Providence
02.2025 - 05.2025
- Monitored and analyzed vulnerability reports using Tenable, identifying critical and low-risk vulnerability spikes, and facilitating remediation efforts to strengthen security posture.
- Created weekly Excel trend reports to track vulnerability patterns, prioritizing security remediation across company systems and enhancing overall risk management.
- Investigated and remediated phishing and suspicious email reports, protecting users from potential security threats and reducing risk of data breaches.
- Supported endpoint security initiatives by remotely accessing workstations to deploy and configure CrowdStrike sensors.
- Resolved ServiceNow help desk tickets, assisting users with password resets, workstation troubleshooting, and printer connectivity issues.
Education
Bachelor of Arts - Computing & Informatics
Rowan University
Glassboro, NJ05-2025
Skills
- Leadership
- Operations management
- Customer problem solving
- Employee training
- Vulnerability management
- Phishing and email security analysis
- Remote device support
- Technical support: workstation, printer, and user account troubleshooting
- Reporting and data analysis: Microsoft Excel
- Endpoint detection and response
- Incident response
Affiliations
Cybersecurity & IT Home Lab — Personal Project (2024–Present)
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Store Manager in Training
CVS
02.2026 - Current
IT Security Specialist Intern
Prism Vision Group
02.2025 - 05.2025
Floor Manager
Bottle King
05.2023 - 02.2026
Bachelor of Arts - Computing & Informatics
Rowan University