Richard Crossley

Las Vegas,NV

Summary

Accomplished Operations Manager with a proven track record with the Vegas Golden Knights, who is adept in operations oversight and overall efficiency of the facility. Excels in enhancing employee motivation and upholding high-quality standards for things such as ice conditions and event safety. Believes in building strong relationships with all other departments within the company to maintain strong team relations.

Overview

years of professional experience

Work History

Manager of Operations

Vegas Golden Knights

06.2017 - Current

Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Trained and guided team members to maintain high productivity and performance metrics.
In charge of recruiting, hiring and training of team members.
Create a safe working environment and also a safe place for the general public.
Ensuring the best ice conditions for the Golden Knights but also other event that use the ice.
Repair dasher boards glass and other building related items.
Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.

Conversion Tech

T-Mobile Arena

02.2017 - 06.2017

Converted arena to different events such as concerts, basketball, boxing, UFC.
Lead a team to complete task in order to finish jobs in a safe but quick manner
Effective communication with other departments to ensure all departments had what they needed for the events

Fiesta Ice Arena Manger

Station Casinos

07.2007 - 01.2017

Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
Supervised events from start to finish using effective crowd control methods.
Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
Scheduled events and also built a youth hockey program

Education

Centennial High Shcool

Las Vegas, NV

06-2009

Skills

Problem-solving
Time management
Safety procedures
Employee training
Conflict resolution
Team leadership

Operations management
Operations oversight
Employee motivation
Staff development
Operational efficiency
Calm under pressure

Accomplishments

Being a part of a team that created the top 5 ice conditions in the NHL.
Winning the Stanley Cup as one of the game day zamboni drivers for the Vegas Golden Knights.
Moving my way up the ranks in the Las Vegas ice arena world from a teenage rink attendant to Manger of Operations for the Vegas Golden Knights practice facility.
Recognized with a U.S. Ice Rink Association certification for ice painting.

Timeline