Summary
Overview
Work History
Education
Skills
Timeline
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Richard Deblois

Palm Coast,FL

Summary

Dynamic leader with a proven track record at Big Y Supermarket, adept in operations management and customer relations. Excelled in driving business growth, implementing effective sales strategies, and enhancing customer satisfaction. Skilled in inventory management and fostering strong team collaboration. Achieved significant improvements in efficiency and profitability through strategic planning and policy implementation.

Overview

23
23
years of professional experience

Work History

Co Owner

Blandford Country Store Blandford Ma
10.2013 - 05.2017
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Established foundational processes for business operations.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.

Meat Manager

Big Y Supermarket
05.1994 - 08.2013
  • Conducted regular quality control checks on incoming shipments, ensuring only the freshest meats were offered to customers.
  • Oversaw budgeting processes for the meat department, regularly reviewing financial reports to identify opportunities for improved profitability or expense reduction measures.
  • Reduced waste costs by implementing effective inventory management and rotation systems.
  • Negotiated favorable pricing agreements with suppliers, contributing to overall cost reduction efforts within the store.
  • Directed the implementation of new merchandising layouts to showcase featured products and drive sales growth in the department.
  • Increased customer satisfaction by providing knowledgeable assistance and recommendations on meat selections.
  • Implemented employee training programs focused on enhancing product knowledge and improving customer service skills among team members.
  • Demonstrated strong leadership skills in managing daily operations of the meat department, consistently meeting targets for sales growth and customer satisfaction.
  • Optimized staffing schedules to ensure adequate coverage during peak shopping hours, resulting in reduced wait times for customers.
  • Managed ordering process for all meat products, streamlining procedures to improve efficiency while reducing overstock issues.
  • Mentored junior staff members in proper meat handling techniques, fostering a culture of continuous improvement.
  • Developed and executed successful holiday promotions, including special offers and themed displays designed to attract shoppers during peak seasonal periods.
  • Addressed customer concerns promptly and professionally, fostering strong relationships and promoting repeat business through excellent service experiences.
  • Maintained open lines of communication with all team members, fostering a positive work environment conducive to high productivity levels and employee retention.
  • Maintained a clean and sanitary work environment in compliance with food safety regulations and guidelines.
  • Assisted customers by finding requested items and providing preparation information for specific cuts of meat.

Education

High School Diploma -

Agawam High School
Agawam, MA
06.1973

Skills

  • Small business operations
  • Customer Relations
  • Policy and procedure implementation
  • Sales Strategies
  • Operations Management
  • Budget Development
  • Systems Management
  • Customer Retention
  • Inventory Management
  • Customer Relationship Management (CRM)
  • Business Growth

Timeline

Co Owner

Blandford Country Store Blandford Ma
10.2013 - 05.2017

Meat Manager

Big Y Supermarket
05.1994 - 08.2013

High School Diploma -

Agawam High School

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Richard Deblois