Richard Doerr
customer service
Etna,CA
Summary
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
14
14
years of professional experience
Work History
Sales Associate
G&G Ace Hardware
04.2016 - 06.2023
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prioritized helping customers over completing other routine tasks in store.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
- Communication with customers professionally and proactively to provide product information and advice.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
Sales Associate
Frontier Hardware
09.2009 - 04.2016
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
Education
No Degree - Business Administration
Southern Illinois University Edwardsville
Edwardsville, ILSkills
- Flexible Hours
- Merchandise Recommendations
- Retail Metrics and Goals
- Documentation And Reporting
- Outgoing Personality
- Product Knowledge
- Multi-tasking strength
Timeline
Sales Associate
G&G Ace Hardware
04.2016 - 06.2023
Sales Associate
Frontier Hardware
09.2009 - 04.2016
No Degree - Business Administration
Southern Illinois University Edwardsville
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