Richard Donnelly
HEB
Harker Heights,TX
2
Languages
1
Certification
6
years of professional experience
Seasoned Shift Coordinator knowledgeable about equipment operation, different work stations and quality controls. Increase efficiency through hands-on leadership and proactive problem-solving. Bringing 6 years of experience from a variety of leadership roles and extensive knowledge of analyzing and providing the best product for customers while insuring quality is met while increasing sales.
Work History
Meat Cutter/Butcher
2 Years 4 Months- In the time I have been employed with HEB I learned all positions within both the Market and Seafood departments focusing on the Meat Market I moved my way up the totem pole from a standard perishable representative, to crafting in house made meals for customers, learning and wrapping various cuts of meat as well as being able to give customers cooking and recipe recommendations. After learning these roles I was offered a Meat Cutter/Butcher role and have exceeded expectations and have even given the opportunity to oversee and dictate what items will be displayed and sold via our service case which contains higher quality meat (Natural, Grass-Fed, Prime, and Wagyu) cuts along with other marinaded products. Assisted customers in selecting quality cuts of meat, addressing their questions, and providing dinner suggestions.
Autozone Parts Expert
1 Year 2 Months- Starting out as a Commercial Delivery Driver and Sales Representative I learned to help in store customers and business by using my knowledge of Mechanics. I would go on to be asked over the phone and in person by many customers. Managed inventory, executed price and display changes, and ensured prompt service for Commercial Accounts in person and over the phone.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Kitchen Leader/Trainer
1 Year 5 Months- When I started at Torchy's I was hired as a Fry Cook, and after my training had completed i had my eyes on becoming the primary cook in the kitchen and when the opportunity arose on a busy evening I jumped over onto the line and began helping anywhere I could which led to my manager training me on not only the primary cook positions but leading me to be trusted to learning and perform all positions from Expediting Food, Garnishing, Preparations of Salsa, Meats, and other in-house made products such as tortillas and signature toppings. After doing this for some time I was promoted and trained all new employees in the ways of the kitchen from Preparations, Cooking, and Garnishing I guided and shaped and most importantly encouraged growth in our store.
- Supervised kitchen operations, ensuring compliance with food safety and sanitation standards.
- Trained and mentored new team members on food preparation techniques and equipment usage.
- Streamlined inventory management, reducing waste and optimizing supply ordering processes.
Shift Leader/Manager
10 Months- At Dunkin/Baskin Robin, I worked all aspects of the store from making Breakfast, Coffee, various Lattes, and especially making products and helping customers on the Baskin Robin side of the store where many seemed to fall behind on during our rush hours. Achieved promotion to Shift Lead and subsequently to Secondary Manager in Waco, Texas, reflecting strong performance and leadership capabilities.
- Oversaw daily operations, ensuring efficient workflow and high customer satisfaction.
- Trained and mentored team members on best practices and product knowledge.
- Managed inventory levels, reducing waste through effective stock control procedures.
Education
Butcher/Meat Cutting - Meat School Program
Time in program includes initial training and time before official certification
High School Diploma - History
Did not finish Degree, currently at 87 credits
General Studies - Community College
High school diploma - History
Skills
Meat cutting
Knife skills
Meat preparation techniques
Food safety
Food handling
Meat processing
Meat preparation
Quality control
Food safety compliance
Sanitation practices
Temperature monitoring
Knife techniques
Verbal communication
Portion control
Meat weighing
Meat packaging
Precision cutting
Cutting speed
Meat inspection
Inventory management
Cooking
Meat processing
Packaging
Inventory control
Inventory management
Inventory processing
Point of sale systems
Meat merchandising
Merchandising
Product presentation
Product pricing
Customer service
Customer service abilities
Customer interaction
Teamwork and collaboration
Staff training
Staff supervision
Team leadership
Time management
Organizational skills
Multitasking skills
Problem-solving
Problem-solving skills
Meat cutting techniques
Mechanical troubleshooting
Meat cutting
Band saw
Hand-eye coordination
Safety practices
Workplace safety
Equipment inspections
Quality inspections
Sanitary standards
Merchandise display
Food presentation
Food processing
Food safety compliance
Basic mathematics
Cooking
Service
Serving
Equipment inspections
Problem-solving
Problem-solving abilities
Accomplishments
- Acknowledged for extraordinary service by supervisors and clients.
- Served over 50+ customers daily and up-sold specialty cuts to increase department profits.
- Awarded and was recognized as "Employee of the Month" seralo times throughout the years including September 2021, April 2022, and July 2023 for exceptional working long hours and providing costumers with exceptional products without making mistakes on their products.
- Supervised team of 20 members multiple times through my various careers
Certification
- ServSafe
- Food Handler Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Cooking
I like working with my hands and fixing things.
Gardening
DIY and Home Improvement
Gym Workouts
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Auto Repair/Restoration
Strategy Games
Growing herbs
vegetables
or fruits in home gardens.
I enjoy cooking for friends and family gatherings.
Camping
Woodworking
Video Gaming
I like trying new recipes and food trends.
Timeline
Meat Cutter/Butcher
HEB
04.2024 - CurrentRead More
Autozone Parts Expert
AutoZone
02.2023 - 04.2024Read More
Kitchen Leader/Trainer
Torchy's Tacos
04.2021 - 09.2022Read More
Shift Leader/Manager
Dunkin Baskin Robbins
06.2020 - 04.2021Read More
Patriot High School
High school diploma from History
Read More
Central Texas College
General Studies from Community College
Read More
Texas A & M University-Central Texas
High School Diploma from History
Read More
HEB
Butcher/Meat Cutting from Meat School Program
Read More
Awards
Customer Service Award August 2024, Parts Expert February 2024, Employee of the Month July 2022, Employee of the Month September 2021