Richard Dorvilier
Durham,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Relations Associate
Charter Communications
08.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
Publishing Project Assistant
Lulu Press, Inc.
12.2021 - 09.2022
- Completed multiple tasks simultaneously to optimize project completion.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Performed work according to project schedules and established quality standards.
- Handled customer inquiries and suggestions courteously and professionally.
Brand Ambasssador
PUSH
01.2021 - 01.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
Parking Operations Coordinator
RDU Airport Authority
11.2018 - 01.2021
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor of Science - Business Administration And Management
University of The People
Pasadena, CA07.2024
Skills
- Public Relations
- Plates Presentation
- Professional Telephone Demeanor
- CRM Software
- Project Management Abilities
- Process Optimization
- Strategic Direction
- PowerPoint Presentations
- Team Coordination
- Developing Agendas
- Agile Projects
- Financial Analysis
Timeline
Customer Relations Associate
Charter Communications
08.2022 - Current
Publishing Project Assistant
Lulu Press, Inc.
12.2021 - 09.2022
Brand Ambasssador
PUSH
01.2021 - 01.2022
Parking Operations Coordinator
RDU Airport Authority
11.2018 - 01.2021
Bachelor of Science - Business Administration And Management
University of The People