Richard Egbumokei
130 Cliff Street Naugatuck,Connecticut
Summary
Dynamic banker with exceptional analytical and communication skills. Demonstrated ability to cultivate customer loyalty and improve satisfaction through proactive account management and customized financial solutions. Highly skilled in multitasking and strategic prioritization, consistently ensuring accurate transaction processing and adherence to compliance standards.
Overview
9
9
years of professional experience
Work History
Universal Banker II
Liberty Bank
Naugatuck, CT
06.2023 - Current
- Assist customers in opening new savings and checking accounts, ensuring an efficient and seamless onboarding experience.
- Develop and maintain strong relationships with customers through exceptional customer service, fostering loyalty, and repeat business.
- Process a variety of transactions, including deposits, withdrawals, check cashing, and money transfers, with accuracy and efficiency.
- Manage cash drawer by maintaining accurate balancing and adhering to security protocols.
- Effectively manage day-to-day queries related to personal accounts, providing timely and accurate resolutions.
- Understand customer needs, and recommend new financial products, explaining their benefits.
- Maintain overall management of customer accounts, ensuring accuracy and compliance.
- Advise customers on investment alternatives, helping them make informed financial decisions.
- Proactively manage customer accounts to avoid fees or charges due to defaults.
Client Relations Banker
Fidelity Bank PLC
Ikeja, Lagos
03.2016 - 01.2021
- Assisted customers with opening and managing new deposit accounts.
- Established new customer relationships and reinforced existing ones.
- Collaborated with team members to achieve branch goals, and provided seamless customer service.
- Proactively engaged customers to understand their financial needs, and recommended bank products and services to meet those needs.
- Assisted with daily teller transactions, ensuring accurate and prompt processing of transactions.
- Conducted regular account reviews to ensure overall customer satisfaction.
- Addressed customer inquiries and resolved issues in a timely manner.
- Maintained accurate records of transactions and customer interactions.
Education
MBA - Corporate Innovation/finance
Post University
Waterbury, CT06-2026
Bachelor of Science - Business - Major in accounting
Joseph Ayo Babalola University
Ilesha, PMB 5006, Osun NG08-2015
Skills
- Analytical skills
- Problem-solving skills
- Excellent communication skills
- Collaboration skills
- Attention to detail
- Strategic prioritization
- Multitasking skills
- Time management skills
- Technology proficiency
Hobbies and Interests
- Golf
- Linguistics
- Travel and culture
- Politics
- World Economy
- Soccer
Accomplishments
- Liberty bank Investment services recognition award
Languages
English
Native/ Bilingual
Affiliations
- Volunteer at the YMCA
- Soccer fan
- Outdoor activities
References
References available upon request.
Timeline
Universal Banker II
Liberty Bank
06.2023 - Current
Client Relations Banker
Fidelity Bank PLC
03.2016 - 01.2021
MBA - Corporate Innovation/finance
Post University
Bachelor of Science - Business - Major in accounting
Joseph Ayo Babalola University
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