Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Hi, I’m

Richard Endrich, Jr.

Farmville,VA
Richard Endrich, Jr.

Summary

Dynamic leader with a proven track record in strategic management and organizational growth, adept at crafting and executing impactful business strategies that enhance operational efficiency. Expertise in optimizing processes and driving team performance, consistently delivering measurable results in fast-paced environments. Recognized for adaptability and effective collaboration, fostering a culture of productivity and positivity within teams. Strong communication and problem-solving skills contribute to achieving organizational objectives and navigating challenges with confidence.

Overview

25
years of professional experience
2

Certifications

Work History

Mystik Raven, LLC

Founder
01.2024 - Current

Job overview

  • Conducted target market research to scope out competition and identify advantageous trends in the local community.
  • Drove product development, manufacturing and procurement from concept to launch, ensuring alignment with customer needs.
  • Built an extensive network of connections within the local business community, facilitating collaboration and resource sharing among Farmville's Downtown Partnership.
  • Established strong partnerships with key players for greater market presence.
  • Proposed, designed 7 implemented a digital mapping project for Prince Edward county which included landmarks, businesses and college resources and earned income for the Downtown Partnership.
  • Moved operations of the business over to business partner in preparation for a return to corporate life.

Capital One

Director, Content Management Under Associate Collaboration
02.2022 - 11.2023

Job overview

  • Company Overview: Capital One Confidential
  • Responsible for multiple platforms: Assessment, Implementation, Development, Support and Regulatory & Compliance gaps and adherence
  • Recouped $850K in IT budget and reduced contractor headcount by 35 by leading, influencing, and executing the strategy to upgrade, replace or automate legacy platforms
  • Owned strategy & roadmap for multiple platforms, including Lumapps (Intranet), Confluence, Docusign, Shared Drives, Protected Drives, Google Drives and various legacy platforms including SharePoint Cloud and Teamsites
  • Revamped internal performance management processes to drive fair cross-calibration and high transparency, leading to the retention of key personnel and adoption of the process by other organizational towers
  • Led a remote team of 14 associates and 50 contractors on three continents in the management of enterprise-wide applications including collaboration tools, virtual contracts, associate intranet, and platform integration
  • Partnered with Federal Regulators and enterprise compliance teams to ensure gaps were closed within commitment and monitoring to eliminate regulatory missteps

Capital One

Director, Virtual Platform Engineering & Virtual Operations Plus Data Reporting & Analytics
01.2020 - 01.2022

Job overview

  • Company Overview: Capital One Confidential
  • Owned Engineering & Operations for Virtual Desktops (VDI) and apps, plus an unrelated Data Reporting & Analytics team
  • Virtual Strategy to allow 50k+ associates to transition to remote work without impact on customer service, security, or compliance in just two weeks at the start of COVID, including associates, contractors, and international 3rd party call centers on three continents
  • Championed the creation of a dedicated support team with automated backup systems, resulting in enhanced service models, satisfied executive owners, and augmentations of business-critical, high financial & reputational risk systems
  • Orchestrated the reunification of divergent Engineering and Operations teams to drive a symbiotic work environment, an increase in EUX scores, and a flourish in support issue resolution through additional automation processes
  • Owning/managing vulnerabilities for virtual desktops (VDI) with a keen eye on Federal regulations, critical to managing reputational risk in the banking industry
  • Deploying new Virtual platforms designed to run automation bots for LOB’s
  • Liaise with multiple lines of business to understand and support their needs and directives to provide innovative solutions supporting corporate imperatives
  • Implementing and managing numerous virtual platforms, including Citrix, Citrix Cloud, VMWare Horizon, Amazon Workspaces & IGEL ThinClient
  • Build and enhance a single source of data across executive owners to build comprehensive confidential reporting & metrics trickled up to the Board and Fed
  • Solve complex problems by providing aggregate data tailored to the specific needs of the project/platform
  • Launched an AI machine learning segment within the team, which provided a predictive analysis of Windows PC’s likely to fail MS patching at any given juncture in the life of the device – the first major AI project

Capital One

Director, Master Systems Integrator, Mobility Engineering & Operations, Desktop Software Licensing & Exceptions
03.2015 - 01.2020

Job overview

  • Company Overview: Capital One Confidential
  • Owned Mobility engineering and Operations strategy along with the software licensing processes and strategy
  • Oversaw 32K mobile corporate devices and 26K lines of service with a budget of $18.5M including procurement, disposal, testing, accessories, Operations Management, Support and cellular plans.
  • Slashed email load by 94% and exceeded SLAs while saving $6.5M by renegotiating carrier contracts and implementing a cost-effective device policy.
  • Deployed associate-facing applications for mobile devices and ensured compliance for applications and device operating systems including processes, systemic enforcement, associate communications, reporting, and artifacts.
  • Managed vendor relationships with Verizon, AT&T, and TEMS provider Tango by leading contract negotiations and service-level accountability engagements.
  • Led a team of six Agile Scrum Masters to support mobility-related programs across the organization as well as desktop software licensing management, desktop exceptions, 3rd-level device & carrier plan support and deploying associate-facing apps for mobile devices
  • Maintained the AirWatch/Workspace ONE platform and Distributed Antenna Systems for North American locations, consulted on Canada & UK sites, leading design of systems for the new corporate towers in McLean, VA

Capital One

Manager, Master Business Systems Analyst Supporting HR & Corporate Real Estate (CRE)
09.2007 - 03.2015

Job overview

  • Company Overview: Capital One Confidential
  • Support existing HR platforms & implement new applications to support HR & CRE initiatives
  • Deployed and managed the first-ever associate-facing app, @Work for CRE
  • Assist on-site in Manila with the conversion of HSBC’s call center supporting CRE, HR & IT applications
  • Implemented Philippian payroll, process design based on governmental regulations
  • Design, train, and turn over Philippian SharePoint (Pulse alternative)
  • Responsible for the Workspace One (IBM Tririga) platform supporting CRE
  • Contribute substantially to the Future of Work project, which was a forward-thinking precursor to remote work forced by COVID in 2020

Capital One

Multiple Roles in Finance, HR & Real Estate
09.2000 - 09.2007

Job overview

Education

Virginia Commonwealth University
Richmond, VA

Bachelor of Science from Information Systems Engineering, Accounting

University Overview

  • While working full time, 45+ hours/week
  • GPA: 3.22 GPA (4.0 scale)

Skills

  • Strategic execution
  • Negotiation and supplier collaboration
  • Flexibility in changing circumstances
  • Team leadership
  • Data-informed decision making
  • Effective relationship management
  • Organizational strategy development
  • Clear and concise communication
  • Collaborative decision-making
  • Process optimization leadership
  • Project execution
  • Strategic planning
  • Regulatory compliance expertise

Accomplishments

Accomplishments
  • Developed process around regulatory compliance for mobile devices, virtual desktops & applications and accounting attestations
  • Executed movement of 65k associates and contractors in multiple countries from on-site to remote in less than 2 weeks at the start of COVID buy quickly scaling up virtual platforms.
  • Completed on-site conversion of Philippian call center from HSBC to Capital One (Payroll, Technical Systems conversion, Telecom Systems, and Corporate Real Estate systems and monitoring
  • Executed project to implement the first associate-facing mobile application for iOS and Android
  • Founded a small retail business in Farmville, VA, reaching positive cash flow within two months with expansion planned by the end of 2025. Having reached operational excellence, I am stepping away and having my business partner take over day-to-day operations.
  • Joined the board of the Farmville Downtown Partnership business organization and spearheaded a project to build a digital community map for directions and advertising. Coordinated with local colleges, businesses, Chamber of Commerce, Visit prince Edward and other potential partners.


Certification

  • Dale Carnegie Program Certificate | Dale Carnegie 1997
  • Lean Six Sigma Greenbelt, Process Analysis & Improvement | VR Data Systems 2007 #10499
  • Disruptive Strategies Certificate | Harvard Business School 2019

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Passionate about balancing physical health with mental and emotional wellness
  • Regularly practice mindfulness and meditation for overall wellness
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Adventure Travel - Scuba, Kayaking
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Getting involved in local advocacy groups to promote positive change in the community
  • Participating in fundraising events to support local charities, schools, or community projects
  • Avid Reader
  • Woodworking/Carpentry
  • I enjoy helping others and giving back to the community

Timeline

Founder
Mystik Raven, LLC
01.2024 - Current
Director, Content Management Under Associate Collaboration
Capital One
02.2022 - 11.2023
Director, Virtual Platform Engineering & Virtual Operations Plus Data Reporting & Analytics
Capital One
01.2020 - 01.2022
Director, Master Systems Integrator, Mobility Engineering & Operations, Desktop Software Licensing & Exceptions
Capital One
03.2015 - 01.2020
Manager, Master Business Systems Analyst Supporting HR & Corporate Real Estate (CRE)
Capital One
09.2007 - 03.2015
Multiple Roles in Finance, HR & Real Estate
Capital One
09.2000 - 09.2007
Virginia Commonwealth University
Bachelor of Science from Information Systems Engineering, Accounting

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