Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard England

Seattle,WA

Summary

Seasoned Owner/Operator at SUBWAY® Restaurants, adept in operations management and providing exceptional customer service. Demonstrated success in streamlining processes to enhance efficiency and reduce costs, alongside a proven track record in hiring and business planning. Skillfully addressed customer issues, ensuring satisfaction and fostering repeat business.

Overview

25
25
years of professional experience

Work History

Owner/Operator

SUBWAY®Restaurants
01.2011 - 01.2025

Training Manager

Sedexo
11.2017 - 03.2020

Trained staff on how to complete ordering and mandatory paperwork


Trained new managers on schedules and procedures

Owner/Operator

SUBWAY®Restaurants
04.2000 - 05.2015
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Owner/Operator

SUBWAY®Restaurants
06.2002 - 09.2013

Education

Bachelor Of Business - Business

Central Washington University
Ellensburg, WA
06.1995

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning

Timeline

Training Manager

Sedexo
11.2017 - 03.2020

Owner/Operator

SUBWAY®Restaurants
01.2011 - 01.2025

Owner/Operator

SUBWAY®Restaurants
06.2002 - 09.2013

Owner/Operator

SUBWAY®Restaurants
04.2000 - 05.2015

Bachelor Of Business - Business

Central Washington University
Richard England