Richard Eric Hanley
Houston,TX
Summary
Operations leader with expertise in driving sales growth and optimizing service delivery. Demonstrated success in leading teams to exceed sales targets and implementing strategies that enhance customer satisfaction and operational efficiency across various locations.
Overview
19
19
years of professional experience
Work History
Operations Manager
Raising Cane's
01.2017 - 01.2023
- Led, trained, and developed a team of 30+ employees, overseeing hiring, onboarding, scheduling, coaching, and performance management
- Drove customer satisfaction by optimizing service delivery, resolving escalated issues quickly, and maintaining quality standards during peak volume
- Controlled labor and operational costs through disciplined forecasting, staffing efficiency, and waste reduction
- Supported multi-location openings, managing onboarding, training, and operational setup for new store launches
Operations Manager
Marriott International
01.2006 - 01.2014
- Managed front office, housekeeping, and rooms operations across luxury hotels and resort properties, directing large teams in high-volume environments
- Consistently met or exceeded departmental budget goals through labor control, expense management, and revenue performance
- Built and maintained strong client relationships with high-value guests, resolving concerns swiftly to protect satisfaction scores and repeat business
- Collaborated with sales and executive leadership on pricing strategy, booking availability, and revenue opportunities
- Developed and executed training programs, SOPs, and performance improvement plans to raise team effectiveness and service consistency
- Led cross-functional communication across departments to ensure seamless daily operations and exceptional guest experience
- Recognized as Leader of the year (2009 and 2011), Associate of the month 13 occasions
Sales Specialist
SolarCity
01.2015 - 01.2017
- Generated and qualified new residential leads through prospecting, community outreach, and referral networks
- Conducted in-home consultations and delivered tailored sales presentations based on customer energy needs and financial goals
- Managed the full sales cycle from initial contact through contract signing, installation coordination, and post-sale follow-up
- Consistently exceeded monthly sales quotas through consultative selling, trust-building, and strong objection handling
- Awarded Salesman of the quarter on two occasions
- Educated customers on financing options, tax incentives, and long-term cost savings — directly applicable to HVAC sales conversations
Special Education Teacher
Tournament Hills Elementary
01.2023 - 01.2025
- Developed individualized learning and behavioral plans for students with autism, enhancing student engagement and supporting diverse learning needs
- Coordinated with therapists, parents, and faculty to align support strategies, fostering strong partnerships and effective communication
Education
Bachelor of Science - Hospitality Management
University of North Texas
Denton, TX01-2007
Skills
- Operations management
- Process Improvement
- Budget forecasting
- Cost management
- Operational Planning
- Performance management
- Sales cycle management
- CRM reporting
- Revenue attainment
- Vendor Management
- CRM reporting
- Team leadership
- Relationship management
- Relationship building
- Relationship management
Timeline
Special Education Teacher
Tournament Hills Elementary
01.2023 - 01.2025
Operations Manager
Raising Cane's
01.2017 - 01.2023
Sales Specialist
SolarCity
01.2015 - 01.2017
Operations Manager
Marriott International
01.2006 - 01.2014
Bachelor of Science - Hospitality Management
University of North Texas