Richard Fantin
Phoenix,AZ
Summary
Collaborative, inspirational team member who is interested in working together to implement CDH plans for clients and members. Skilled at understanding the needs and priorities of others and talented at building relationships. Results-driven professional focused on delivering exceptional support for member and client needs. Successfully manages concerns and resolves conflicts to maximize member and client satisfaction. Offers strong background in member relations, communication, analytics, and problem solving.
Overview
9
9
years of professional experience
Work History
Member Service Specialist II
HealthEquity
10.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Was on the beta team to crossover and take calls on both platforms. ( V5 and Classic)
- Trained in Commuter, general Electric, and SF MRA, also a part of the SF MRA Tier 2 team.
- On the case rework project team
- Project Roadrunner to help improve SalesForce
- Was a SME for Commuter and V5 training classes
- Nature Sunshine Callbacks
- 7X 100% Club Inductee for CSTAT , Service award for 2nd quarter 2023
- Multiple Side by Sides and Peer 2 Peers
- Proficient in meeting SLA's and deadlines
- Self starter with the ability to work as a collaborator with cross functional teams and peers.
Customer Service Representative
OnTrac
10.2018 - 10.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responder Team: I would pull service requests from the CSR work them and follow up with customer with a resolution
- Took customer calls to find and track packages update account information and a variety of shipping questions
Customer Service Representative/Application Data Processor
Willis Tower Watson
09.2017 - 08.2018
- Took Customer calls to assist with their Health Reimbursement Accounts
- Processed Insurance Applications
- Called insurance companies on behalf of member to help with EOB's, premium payments, cancellations
Rods Department
Powers Steel And Wire
08.2015 - 05.2016
- Measured, cut, bent steel rods to customers specifications
- Handled customers complaints with missing or wrong items
Customer Service Representative
LogistiCare
12.2014 - 05.2015
- Took inbound calls from members to schedule transportation to and from their medical appointments
Education
No Degree - Psychology
Colby Community College
Colby, KS08.1998
High School Diploma -
Tempe High School
Tempe, AZ05.1997
Skills
- HCSZ
- TSYS
- PORTAL
- SERVICE SITE
- VPAY
- SALESFORCE
- SCOOP
- EXCELL
- MICROSOFT
- TEAMS
Timeline
Member Service Specialist II
HealthEquity
10.2020 - Current
Customer Service Representative
OnTrac
10.2018 - 10.2019
Customer Service Representative/Application Data Processor
Willis Tower Watson
09.2017 - 08.2018
Rods Department
Powers Steel And Wire
08.2015 - 05.2016
Customer Service Representative
LogistiCare
12.2014 - 05.2015
No Degree - Psychology
Colby Community College
High School Diploma -
Tempe High School
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