Experienced leader with multiple skills for managing teams, relationships and profitability. Established reputation for resolving problems, negotiating mutually successful outcomes, and building strong internal and external connections.
Work History
Founder and Owner
Richard Farlow & Associates Creative Services
Manchester, NH
01.2020 - Current
Established marketing and creative services agency delivering professional talent and services, including:
Professional Voice Over and Narration
Voice Acting
Script Writing and Editing
Ghost Writing (Nonfiction, Instructional and Technical)
Project Consultation
Business Services Support Professional (Remote)
Comcast Business Services
Hudson, NH
04.2011 - 01.2020
Provided Inbound phone support for Business Services customers
Actively listened to customers' requests, confirming full understanding before addressing concerns
Resolved urgent and complex technical issues
Exceeded First Call Resolution goals
Member of Business Services Support team ranked #1 nationally
Field Office Operations Supervisor
U.S. Census Bureau, U.S. Department Of Commerce
Concord, NH
01.2010 - 08.2010
Planned and oversaw team operations in Greater Concord NH Region.
Supervised staff of 12 census-takers and office clerks.
Monitored team performance to assess training requirements and areas in need of improvement.
Managed printing and assembly of canvassing packets and distribution to field operations team.
Organized, supervised, accounted for and forwarded completed canvassing forms to regional headquarters.
Manager, Voice of the Customer/Patient experience at Ametros Financial Healthcare Operations & Insurance ServicesManager, Voice of the Customer/Patient experience at Ametros Financial Healthcare Operations & Insurance Services