Summary
Work History
Education
Skills
Languages
Timeline
Overview
SeniorSoftwareEngineer

Richard Farlow

Marketing & Customer Relationship Professional
Manchester NH,WA

Summary

Experienced leader with multiple skills for managing teams, relationships and profitability. Established reputation for resolving problems, negotiating mutually successful outcomes, and building strong internal and external connections.

Work History

Founder and Owner

Richard Farlow & Associates Creative Services
Manchester, NH
01.2020 - Current
  • Established marketing and creative services agency delivering professional talent and services, including:
  • Professional Voice Over and Narration
  • Voice Acting
  • Script Writing and Editing
  • Ghost Writing (Nonfiction, Instructional and Technical)
  • Project Consultation

Business Services Support Professional (Remote)

Comcast Business Services
Hudson, NH
04.2011 - 01.2020
  • Provided Inbound phone support for Business Services customers
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Resolved urgent and complex technical issues
  • Exceeded First Call Resolution goals
  • Member of Business Services Support team ranked #1 nationally

Field Office Operations Supervisor

U.S. Census Bureau, U.S. Department Of Commerce
Concord, NH
01.2010 - 08.2010
  • Planned and oversaw team operations in Greater Concord NH Region.
  • Supervised staff of 12 census-takers and office clerks.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Managed printing and assembly of canvassing packets and distribution to field operations team.
  • Organized, supervised, accounted for and forwarded completed canvassing forms to regional headquarters.

Education

MBA - Marketing Management And Research

Harvard University
Cambridge, MA
1972

Bachelor of Arts - English Literature

Harvard University
Cambridge, MA
1968

Skills

  • Team Building and Motivation
  • Negotiating Win/Win Outcomes
  • Industry Expertise
  • Supplier Relations
  • Trade Show Events
  • Sales Growth

Languages

French
Professional Working
German
Limited Working
Spanish
Elementary

Timeline

Founder and Owner

Richard Farlow & Associates Creative Services
01.2020 - Current

Business Services Support Professional (Remote)

Comcast Business Services
04.2011 - 01.2020

Field Office Operations Supervisor

U.S. Census Bureau, U.S. Department Of Commerce
01.2010 - 08.2010

MBA - Marketing Management And Research

Harvard University

Bachelor of Arts - English Literature

Harvard University

Overview

20
20
years of professional experience
Richard FarlowMarketing & Customer Relationship Professional