Richard Fermil

Work History

Saia LTL Freight

01.2025 - Current

Manages new facility openings, trade shows, and community events.
Ensures the efficient use of a limited number of drivers and equipment.
Allocates essential job requirements to a group of drivers from a limited pool.
Develops a professional rapport with their assigned drivers.
Monitors road conditions and adjusts driver routes to avoid delays and inclement weather.
Promptly and precisely records all line haul movements into AS400.
Adapts work shifts as necessary based on workload demands.

CorTrans Logistics

12.2018 - 12.2024

Developed strong relationships with carriers to secure competitive rates and improve delivery times.
Reduced transportation costs through strategic route planning and carrier negotiations.
Coordinated and oversaw the transportation of goods through a multimodal operation involving trucks and air freight from pick up to final delivery to consignee.
Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
Coordinated driver dispatch to accomplish daily delivery requirements.
Provided customers with status updates for tracked packages.
Used DAT and company´s established carrier database to source alternatives for FTL shipments within the continental US.
Monitored Carrier 411 / TIA Whatchdog to qualify new carriers in compliance with company standards.

CSR-ASX Direct / Freight Force

03.2011 - 12.2018

Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Collaborated with IT department to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Collaborated with International and Domestic customer routing.
Led cross-functional teams to optimize supply chain management processes, resulting in reduced lead times and operational costs.

Your Way Transportation

10.2010 - 03.2011

Maximized customer satisfaction with timely deliveries by coordinating closely with suppliers, carriers, and distribution centers.
Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Resolved shipping discrepancies by coordinating customer and courier communications.
Negotiated transportation and logistics contracts to reduce shipping costs.

Lynden International

06.2008 - 09.2010

Executed routing and booking for domestic air and ground transportation.
Collaborated with U-Line for deliveries and order placement.
Coordinated air import documentation and followed company protocols to ensure accuracy.
Organized shift meetings to communicate and resolve issues for night operations.

Kelly Freight Services

08.1995 - 05.2008

Oversaw cargo shipment status including customs release, storage, and last free day.
Developed strong client relationships through consistent communication and attentive service.
Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.