Richard Ferran Jr
Overland Park
Summary
Dynamic manager with a proven track record at Firehouse Subs, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and performance management, achieving a significant reduction in waste. Skilled in decision-making and fostering cross-functional teamwork, ensuring high-quality service delivery and client satisfaction.
Overview
9
9
years of professional experience
Work History
Manager
Firehouse Subs
Overland Park, KS
01.2026 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained team members on food safety protocols and operational procedures.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Assisted in scheduling staff to meet peak demand periods effectively.
- Led team meetings to discuss operational challenges and foster collaborative solutions.
- Monitored performance metrics to identify areas for improvement in service efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Caregiver
Self-employeed
Peabody, KS
01.2017 - 07.2025
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect for clients.
- Developed customized care plans based on individual needs and preferences.
- Managed medication schedules, ensuring timely administration and adherence to prescriptions.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
Diesel Technician
Velocity Institute
North Kansas City, MO04.2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Performance evaluations
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Clear communication
- Attention to detail
- Material handling
- Pallet jack handling
- Shipping and receiving
- Material loading and unloading
- Stacking and staging
- Receiving and processing shipments
- Order fulfillment
- Pallet jacks
- Materials handling and transport
- Forklift operation
- Assembly and production
- Forklift operations
- Quality control
- Safety training
- Health and safety regulations
- Warehouse equipment maintenance
- Shipment palletization
- Equipment operation
- Hazardous materials handling
- Material safety data sheets
- Equipment maintenance
Timeline
Manager
Firehouse Subs
01.2026 - Current
Caregiver
Self-employeed
01.2017 - 07.2025
Diesel Technician
Velocity Institute