Richard Figueroa
York,PA
Summary
Proven front-end associate at Walmart, adept in customer service and front-end performance optimization. Enhanced team efficiency and customer satisfaction through effective time management and multitasking. Trained new hires, showcasing strong team contribution skills. Excelled in maintaining high safety and cleanliness standards, directly impacting positive customer experiences.
Overview
2
2
years of professional experience
Work History
Front End Associate
Walmart
2801 E Market St Bldg B, York PA 17402
02.2023 - 01.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Improved team morale and efficiency with regular communication and feedback sessions.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
Cart Attendant
Giant Food Stores
2415 E Market St, York PA, 17402
05.2022 - 02.2023
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
- Maintained clear traffic pathways throughout the parking lot by removing abandoned carts in a timely fashion.
- Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
- Assisted customers with loading and unloading purchases, providing exceptional service and support.
- Maintained clean, orderly work environment free of hazards.
- Ensured clean and safe parking lot by regularly collecting carts, reducing potential hazards.
- Ensured proper sanitization of carts during the COVID-19 pandemic, prioritizing health and safety measures for both customers and employees.
Education
High School Diploma - Architecture
York County School Of Technology
York, PA05.2024
Skills
- Customer Service
- Time Management
- Front-end Performance Optimization
- Product restocking
- Team contribution
- Web Accessibility Standards
- Adobe Creative Suite
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Front End Associate
Walmart
02.2023 - 01.2024
Cart Attendant
Giant Food Stores
05.2022 - 02.2023
High School Diploma - Architecture
York County School Of Technology