Richard Fincher
Weatherford,TX
Summary
Dynamic Service Director at Autobahn Motorcars with a proven track record in team leadership and strategic planning. Enhanced customer retention through innovative service solutions and effective conflict resolution. Championed process improvements that boosted efficiency and reduced costs, while fostering a culture of mentorship and collaboration among staff.
Work History
Service Director
Autobahn Motorcars
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Developed and executed strategic plans for service delivery, resulting in increased efficiency and reduced costs.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
- Provided leadership, guidance and support to staff members.
Education
N/A - Automotive
N:A - Effective Leadership
10.2019
Skills
- Team leadership
- Training and mentoring
- Operations management
- Strategic planning
- Staff development
- Payroll and budgeting
- Performance analysis
- Service delivery
- Team collaboration
- Customer engagement
- Relationship building
- Customer retention
- Employee performance management
- Technical support
- Issue escalation
- Teamwork
- Problem-solving
- Excellent communication
- Active listening
- Conflict resolution
- Professionalism
Accomplishments
Successfully elevated year over year gross sales and service by constantly monitoring past and present market conditions.
Consistently increased customer satisfaction indexes by encouraging service advisors to stay engaged on a daily and sometimes multiple times each day basis.
Keeping warranty receivables to a minimum by engaging each and every day with warranty administrator and by quickly rectifying any potential charge backs before claim cancellation. Additionally identify repeated technical shortcomings resulting in claim cancellations and put in place processes to mitigate potential charge backs before.
Timeline
Service Director - Autobahn Motorcars
TCC - N/A, Automotive
Dale Carnegie - N:A, Effective Leadership
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