Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RICHARD FINN

Roseburg,OR

Summary

An Experienced hospitality manager with great hands on management skills, excellent communication skills,excellent customer service skills and excellent training and development skills

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Experience Coordinator

Marshalls
ROSEBURG, OR
04.2024 - Current
  • Assisted customers with product selection, ordering, returns and refunds.
  • Reviewed client feedback on social media platforms and responded accordingly.
  • Promoted and directed the sales of TJX Rewards Credit Cards.
  • Greeted and engaged with all customers, listened to customer feedback, and implemented plans to improve service.

Clerk

Fred Meyer
Roseburg, OR
04.2023 - 04.2024
  • Processed customer payments accurately and efficiently. Entered data into computer systems accurately and efficiently.
  • Greeted and engaged all customers.
  • Assisted all customers on the floor looking for the products.

Head Cashier

Home Depot
Roseburg, OR
03.2019 - 04.2023
  • Developed creative solutions for reducing costs associated with managing the cashier staff.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.

Driver

Uber
Carson City, NV
06.2017 - 10.2018
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Managed time efficiently when making multiple stops along designated routes

Corporate Director of Food and Beverage

Marriott
Flower Mound, TX
02.2015 - 05.2017
  • Developed effective training programs for employees at all levels.
  • Monitored employee performance against established objectives.
  • Developed and implemented strategic business plans to achieve company objectives.
  • Delegated work to staff, setting priorities and goals
  • Negotiated contracts with suppliers and vendors to reduce costs.
  • Oversaw the development of business plans for new projects or initiatives.

Director of Food and Beverage

Sienna Hotel Casino
Reno, NV
09.2013 - 02.2015
  • Conducted regular meetings with team members to discuss menus, service standards, special events, promotions, customer feedback, and.
  • Developed and managed departmental budget, revenue goals, and cost controls.
  • Supervised selection, training, and evaluation of staff.
  • Reviewed profit and loss statements regularly to assess financial performance of the restaurant.
  • Managed food service sales, costs and budget administration to keep operations in line with financial targets.
  • Developed and implemented strategies to enhance team performance, improve processes, and boost food and preparation techniques to maintain ingredient and dish quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Restaurant Manager

Peppermill Resort and Casino
Reno, NV
04.2010 - 08.2013
  • Oversaw the recruitment, hiring, onboarding, training, scheduling, and evaluation.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Provided exceptional customer service by anticipating guest needs before they arise
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Optimized profits by controlling food, beverage and labor costs.

Education

Associate of Arts - Nutrition

Liberty University
Lynchburg, VA
03-2016

Associate of Arts - Train The Trainer/Presentation Techniques

California State University Hayward
Hayward, CA
09-2001

Bachelor of Science - Speech Communication/Hospitality Management

Northern Arizona University
Flagstaff, AZ
05-1988

Skills

  • Correspondence Writing
  • Quality Control
  • Bookkeeping
  • Cash Management
  • Customer Satisfaction
  • Verbal and writing communication
  • Relationship Building
  • Spreadsheet development
  • Quality Management

Certification

  • Completed the "Service that Sells" courses in Seattle, Washington on August 12,, 1990
  • Completed all "Serve Safe courses" in Livermore, California July 8, 1999
  • Completed course on "Train the Trainer" in Mesa, Arizona in November 7, 1998

Timeline

Customer Experience Coordinator

Marshalls
04.2024 - Current

Clerk

Fred Meyer
04.2023 - 04.2024

Head Cashier

Home Depot
03.2019 - 04.2023

Driver

Uber
06.2017 - 10.2018

Corporate Director of Food and Beverage

Marriott
02.2015 - 05.2017

Director of Food and Beverage

Sienna Hotel Casino
09.2013 - 02.2015

Restaurant Manager

Peppermill Resort and Casino
04.2010 - 08.2013

Associate of Arts - Nutrition

Liberty University

Associate of Arts - Train The Trainer/Presentation Techniques

California State University Hayward

Bachelor of Science - Speech Communication/Hospitality Management

Northern Arizona University

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RICHARD FINN