Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Richard Fisher

Queensbury,NY

Summary

Accomplished Director of Operations with expertise in logistics and operational strategy. Skilled in fostering cross-functional collaboration and coaching teams to improve efficiency and customer satisfaction. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to cultural, financial and operational success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Director of Operations

Crate and Barrel
Cranbury, NJ
08.2024 - Current
  • Directed daily operations at the Cranbury Distribution Center, supporting two Home Delivery Centers, and a network of 43 retail stores.
  • Managed home delivery logistics for major markets, including NYC, Long Island, NJ, and Philadelphia.
  • Coached and developed a management team of five managers and eight supervisors, overseeing more than 250 associates.
  • Developed and implemented operational practices to enhance team performance and collaboration.
  • Developed operational strategies to maximize efficiency and reduce labor costs.
  • Partnered with HRBP on recruitment, onboarding, and training to reduce turnover by 10%.
  • Analyzed performance metrics to identify improvement areas.
  • Led and supported multiple supply chain projects, from home delivery initiatives to organizational structures, and operating schedules.

Director of Delivery Distribution Center

Best Buy Inc
Orlando, FL
07.2017 - 06.2023
  • Facilitated all activities of the Orlando Delivery Distribution Center, supporting 2 Delivery Pads, 1 Cross-dock, and a distribution network to 62 retail stores in the categories of appliances, consumer electronics, service support, and return-to-vendor activities.
  • Coached, hired, and developed an indirect and direct reporting management staff of 12 managers, 6 supervisors, and over 200 employees.
  • Supervised partnerships with all Best Buy and third-party contractors to support over 150,000 successful home deliveries per year.
  • Created a positive work environment where individuals feel valued and respected, and they are invested in the continuous growth of themselves and the company. Recognized for the highest engagement score for employee satisfaction in Territory 4.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Developed a company-wide leadership development program that was used for all supply chain leadership, from area managers to directors.

Operations Manager/PC

Best Buy Inc
Orlando, FL
03.2014 - 07.2017
  • Facilitated and coordinated the daily operations of the Delivery Distribution Center.
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Transformed the customer experience through effective, purposeful coaching and accountability for all supply chain SOPs.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability, and improved performance outcomes.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented process improvements to enhance team efficiency and improve our uph by 15%.

Warehouse Manager

Saratoga Restaurant Equipment
Saratoga Springs, NY
01.2013 - 01.2014
  • Implemented a new live tracking system called Field One.
  • Provide Leadership and direction to a team of technicians and warehouse personnel.
  • Work directly with the team on receiving, shipping and storage of merchandise.
  • Review plans and packing lists for all scheduled deliveries.
  • Administrative support for all major design projects.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.

Operations Manager

Ace Hardware
Wilton , NY
03.2005 - 01.2013
  • Directed daily DC operations and ensured compliance with company policies.
  • Managed inventory levels and coordinated product replenishment from suppliers.
  • Facilitated team meetings to discuss operational challenges and promote solutions.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Education

A.A.S - Psychology

State University of New York at Cobleskill
Cobleskill, NY

Skills

  • Operational excellence
  • Critical thinking
  • Logistics management
  • Relationship management
  • Cross-functional collaboration
  • Cultural leadership
  • Business planning
  • Operations oversight
  • Staff development

Certification

  • Leadership Development Program
  • WMS Superuser

Affiliations

  • Sports enthusiast -Golf, Football, Basketball
  • Background work movie

Timeline

Director of Operations

Crate and Barrel
08.2024 - Current

Director of Delivery Distribution Center

Best Buy Inc
07.2017 - 06.2023

Operations Manager/PC

Best Buy Inc
03.2014 - 07.2017

Warehouse Manager

Saratoga Restaurant Equipment
01.2013 - 01.2014

Operations Manager

Ace Hardware
03.2005 - 01.2013

A.A.S - Psychology

State University of New York at Cobleskill

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