Richard Fortunato
West Palm Beach,FL
Summary
Results-driven professional with a strong background in customer relationship management and logistical coordination. Proven ability to enhance service efficiency and foster team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Driver
Zap-Moto
west palm beach, fl
09.2025 - Current
- Coordinated driver routes to maximize resource utilization.
- Collaborated closely with senior managers to continuously improve route efficiency and implement best practices.
- Monitored driver behavior, attendance, and timekeeping for operational integrity.
- Collaborated with team members to adapt work schedules and meet service demands.
Owner/Operator
Fresh & Fast Cafe'
Deerfield Beach, Florida
02.2022 - 07.2025
- Oversaw daily operations to maintain efficient cafe functionality.
- Monitored and enforced health and safety regulations to uphold standards.
- Built long-term customer relationships through exceptional service and prompt issue resolution.
Footwear Sales
The Sports Authority
West Palm Beach, Florida
06.2019 - 09.2021
- Guided customers in selecting footwear that matched their style and fit preferences to enhance their shopping experience.
- Created visually appealing merchandise displays to improve product visibility and engage customers.
- Organized stockroom inventory for efficient access and replenishment of products.
- Suggested complementary items based on customer preferences to increase overall sales.
Director of Catering
Eurest Dining @ The Miami Herald
Miami, Florida
01.2017 - 04.2019
- Oversaw catering operations for corporate events and special occasions, ensuring seamless execution and client satisfaction.
- Collaborated with clients to customize catering services based on their needs.
- Interacted with clients during pre-event meetings to discuss their specific requirements.
- Guided customers in selecting tailored menus that aligned with their budgetary needs, enhancing their overall experience.
- Coordinated logistics for food preparation, delivery, and service execution.
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL05-1998
Associate of Arts - Culinary Arts
Johnson & Wales University
North Miami Beach05-1996
Skills
- Customer relationship management
- Customer engagement
- Adaptability to change
Certification
Real Estate Brokers license
Timeline
Lead Driver
Zap-Moto
09.2025 - Current
Owner/Operator
Fresh & Fast Cafe'
02.2022 - 07.2025
Footwear Sales
The Sports Authority
06.2019 - 09.2021
Director of Catering
Eurest Dining @ The Miami Herald
01.2017 - 04.2019
Bachelor of Science - Hospitality Management
Florida International University
Associate of Arts - Culinary Arts
Johnson & Wales University