High performing operations leader with a proven track record of changing culture and charting the course for future success.
Excellent employee development, customer service and analytics skills.
Skilled public speaker that is engaging and motivating to participants.
Skilled strategic planner; this is done by organizing key players, resources and designing a plan that works for all departments involved.
Expertise in all aspects of service delivery, budgets, employee relations/engagement, employee development and succession planning and inter-departmental relations.
Inclusive Servant Leader
Overview
10
10
years of professional experience
Work History
Area Vice President
Charter Communnications
01.2022 - Current
Managed budgets effectively, balancing investments in people, infrastructure, and technology to ensure optimal returns on investment.
Implemented data-driven decision-making processes to optimize resource allocation.
Streamlined operations, reducing costs by identifying areas of improvement and implementing necessary changes.
Initiated successful talent acquisition strategies that attracted top talent for key positions within the organization.
Collaborated with cross-functional teams to identify new business opportunities and drive growth initiatives.
Promoted a positive workplace culture that fostered employee engagement, productivity, and retention.
Drove process improvements that enhanced operational efficiency while maintaining high-quality standards of service delivery.
Area Vice President, North/Southwest FL
Comcast Communications
05.2017 - Current
Oversee operation of 800+ employees
Oversee largest geographic area within Comcast, delivering communication services to over 800,000 customers
Forecast and manage a multi-million dollar operating budget
Resolved issues and recommended actions based on production and compliance reports.
Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
Oversee diaster reliefs efforts that impact the North and Southwest Florida operation.
Sr. Director Regional Plant Maintenance
Charter Communications
11.2016 - 05.2017
Lead regional initiatives related to Plant Maintenance
Set strategies to achieve regional goals
Create/oversee creation of regional reporting for Plant Maintenance
Manage preventive maintenance program across seven states
Identify problem areas, and work with market leaders to course correct
Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
Prioritized and allocated valuable resources to meet business targets.
Director, Technical Operations
Time Warner Cable
06.2014 - 11.2016
Direct organization of 154 employees with over 150,000 subscribers, across two states (TX and NM)
Led turnaround of El Paso Technical Operations department which resulted in El Paso rising from 4th quartile to 1st quartile in performance metrics
Rework decreased from 13% in June 2014 to 5.5% year end 2016
Customer Satisfaction (CSAT) rose from 92% in June 2014 to 99% year end 2016
Successfully reduced Maintenance transactions for both line referrals and outages
Successfully oversaw plant upgrade of all electronics in three hubs
Led key initiatives within TX region
Implemented health check process by Maintenance Technicians after work is completed to ensure service resolution
Streamlined Maintenance and TOC process to close work orders and trouble tickets
Implemented new workforce planning and succession planning process to promote skill development and career advancement for technicians, supervisors and managers
Led turnaround effort to rebuild employee engagement and successfully defeat union organization drive by International Brotherhood of Electrical Workers (IBEW)
Ensure operating and capital budgets trend correctly and ensure projections are submitted to finance each month
Selected by RVP to Work on Enterprise project teams to establish “best practice” processes, and ensure implementation within management area
Work with City Officials and Development Planning Board to expedite new construction projects within city and to reduce time to install new customer
Dotted line management of Plant Construction in El Paso
Coordinating node splits
Coordinating plant extensions and new build
Conduct post-mortem for all fiber and long term outages in effort to reduce down time and identify opportunities