Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Fraher

Jacksonville,FL

Summary

  • High performing operations leader with a proven track record of changing culture and charting the course for future success.
  • Excellent employee development, customer service and analytics skills.
  • Skilled public speaker that is engaging and motivating to participants.
  • Skilled strategic planner; this is done by organizing key players, resources and designing a plan that works for all departments involved.
  • Expertise in all aspects of service delivery, budgets, employee relations/engagement, employee development and succession planning and inter-departmental relations.
  • Inclusive Servant Leader

Overview

10
10
years of professional experience

Work History

Area Vice President

Charter Communnications
01.2022 - Current
  • Managed budgets effectively, balancing investments in people, infrastructure, and technology to ensure optimal returns on investment.
  • Implemented data-driven decision-making processes to optimize resource allocation.
  • Streamlined operations, reducing costs by identifying areas of improvement and implementing necessary changes.
  • Initiated successful talent acquisition strategies that attracted top talent for key positions within the organization.
  • Collaborated with cross-functional teams to identify new business opportunities and drive growth initiatives.
  • Promoted a positive workplace culture that fostered employee engagement, productivity, and retention.
  • Drove process improvements that enhanced operational efficiency while maintaining high-quality standards of service delivery.

Area Vice President, North/Southwest FL

Comcast Communications
05.2017 - Current
  • Oversee operation of 800+ employees
  • Oversee largest geographic area within Comcast, delivering communication services to over 800,000 customers
  • Forecast and manage a multi-million dollar operating budget
  • Resolved issues and recommended actions based on production and compliance reports.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Oversee diaster reliefs efforts that impact the North and Southwest Florida operation.

Sr. Director Regional Plant Maintenance

Charter Communications
11.2016 - 05.2017
  • Lead regional initiatives related to Plant Maintenance
  • Set strategies to achieve regional goals
  • Create/oversee creation of regional reporting for Plant Maintenance
  • Manage preventive maintenance program across seven states
  • Identify problem areas, and work with market leaders to course correct
  • Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
  • Prioritized and allocated valuable resources to meet business targets.

Director, Technical Operations

Time Warner Cable
06.2014 - 11.2016
  • Direct organization of 154 employees with over 150,000 subscribers, across two states (TX and NM)
  • Led turnaround of El Paso Technical Operations department which resulted in El Paso rising from 4th quartile to 1st quartile in performance metrics
  • Rework decreased from 13% in June 2014 to 5.5% year end 2016
  • Customer Satisfaction (CSAT) rose from 92% in June 2014 to 99% year end 2016
  • Successfully reduced Maintenance transactions for both line referrals and outages
  • Successfully oversaw plant upgrade of all electronics in three hubs
  • Led key initiatives within TX region
  • Implemented health check process by Maintenance Technicians after work is completed to ensure service resolution
  • Streamlined Maintenance and TOC process to close work orders and trouble tickets
  • Implemented new workforce planning and succession planning process to promote skill development and career advancement for technicians, supervisors and managers
  • Led turnaround effort to rebuild employee engagement and successfully defeat union organization drive by International Brotherhood of Electrical Workers (IBEW)
  • Ensure operating and capital budgets trend correctly and ensure projections are submitted to finance each month
  • Selected by RVP to Work on Enterprise project teams to establish “best practice” processes, and ensure implementation within management area
  • Work with City Officials and Development Planning Board to expedite new construction projects within city and to reduce time to install new customer
  • Dotted line management of Plant Construction in El Paso
  • Coordinating node splits
  • Coordinating plant extensions and new build
  • Conduct post-mortem for all fiber and long term outages in effort to reduce down time and identify opportunities

Education

Bachelor of Arts - Business Management

University of The Southwest
Hobbs, NM
05.2017

Skills

  • Multi-site Operations
  • Customer Satisfaction
  • Labor Relations/Union Avoidance
  • Cross Functional Team Leadership
  • Crisis management
  • Leadership Development

Timeline

Area Vice President

Charter Communnications
01.2022 - Current

Area Vice President, North/Southwest FL

Comcast Communications
05.2017 - Current

Sr. Director Regional Plant Maintenance

Charter Communications
11.2016 - 05.2017

Director, Technical Operations

Time Warner Cable
06.2014 - 11.2016

Bachelor of Arts - Business Management

University of The Southwest
Richard Fraher