Andy Lee
Chandler,Arizona
Summary
Vice President of Operations leading multi-state restaurant operations across 180+ stores and a $200M+ portfolio. Directs six regional managers and 30+ district managers to improve execution, P&L performance, and guest satisfaction. Drives operational alignment, team development, and process improvement in growth-focused markets.
Overview
22
22
years of professional experience
Work History
Vice President of Operations
Quality Brand(Dunkin)
11.2022 - Current
- Oversaw operations across multiple states, managing 180+ stores and ensuring seamless execution of business strategies.
- Directed team of six regional directors and 30+ district managers to enhance operational performance and drive efficiency.
- Led strategy and operations across a $200M+ portfolio, delivering +1.5% year -over-year EBITDA growths, improved cash flow.
- Led integration of five acquisitions, aligning people, culture, systems, operations to enhance performance and create long-term value.
- Implemented best practices in operational management to improve service delivery and elevate customer satisfaction.
- 8 years
- Arizona, Nevada, Colorado, Texas, Florida
Director of Operations
Quality Brand(Dunkin)
, Arizona
11.2018 - 11.2022
- Led operations for Quality Brand (Dunkin) in Arizona, driving enhancements in store performance and operational excellence.
- Directed 11 district managers to ensure effective management and support for each store.
- Spearheaded the successful assimilation of 18 stores into the Arizona market, improving operational cohesion.
- Cultivated leadership skills while managing large-scale retail operation, fostering team growth and operational effectiveness.
- 4 years 1 month
Director Of Operations
Firstcup LLC(Dunkin)
05.2008 - 11.2018
- I played a pivotal role in the strategic expansion of Dunkin' into emerging markets, overseeing operations across 65 stores.
- Built and developed operational frameworks for successful store launches in Arizona, Las Vegas, and Colorado Springs.
- Streamlined inventory management, ordering, and supply control processes for store operations.
- Led diverse team to uphold high operational standards and improve customer engagement.
- Ensured food safety, sanitation, and brand compliance across all operational procedures.
- Cultivated skills in multi-site management, strategic planning, and team leadership within a fast-paced retail environment.
- 10 years 7 months
- AZ/CO/NV/CA
District Manager
Wendy's/ Pennant Foods
04.2005 - 05.2008
- 3 years 2 months
- Los Angeles Metropolitan Area
- Directed multi-unit operations across Pennant Foods Wendy's restaurants.
- Coached restaurant managers on crew training, service standards, and daily execution.
- Monitored food safety, cleanliness, and brand compliance during location visits.
Education
Hotel/Restaurant Management
Cal Poly Pomona
01-1994
Skills
- Profit and loss management
- EBITDA management
- Financial forecasting
- Operational efficiency
- Multi-site operations
- Multi-location management
- Store opening
- Change management
- Brand strategy
- Strategy development
- Restaurant Management
- Team Building
- Food & Beverage
- Decision making
- Problem solving
- Stakeholder communication
Timeline
Vice President of Operations
Quality Brand(Dunkin)
11.2022 - Current
Director of Operations
Quality Brand(Dunkin)
11.2018 - 11.2022
Director Of Operations
Firstcup LLC(Dunkin)
05.2008 - 11.2018
District Manager
Wendy's/ Pennant Foods
04.2005 - 05.2008
Hotel/Restaurant Management
Cal Poly Pomona