Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Richard Francis

Dayton,OH

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.

Overview

18
18
years of professional experience

Work History

Start-Up Consultant

Pool Boys
01.2019 - Current
  • Analyzed problematic areas to provide recommendations and solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Mainly I was helping a friend trying to start a successful business and I needed a break from being a boss.
  • I reorganized the whole company.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Supervisor

Eclipse
04.2017 - 02.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Performance based job.
  • 40 % above expectations.
  • 90 % retention rate.

Supervisor

Trimble
01.2014 - 05.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Created the current racking system, the company uses today in the pack-out area.
  • 95 % retention rate of employees.
  • 97% order filled rate

Supervisor of Operations

ASPM
01.2007 - 01.2014
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • 98% retention of employees.
  • 100% delivery of products.
  • Less than 1% rejects.
  • The first manager in the building when they moved to a new location.

Manager

Speedway Gas Station
01.2006 - 01.2007
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.


Education

No Degree - Business

Clark State Community College
Springfield, OH

Skills

  • Network Operations
  • Processes and Procedures
  • Market Penetration
  • Safety Regulations
  • Cross-Cultural Communications
  • Financial Planning
  • Set Up Devices
  • Delivery Assurance

Accomplishments

I have been employee of the year for multiple companies. Manger of the year multiple times. I'm only taking the right job. I'm not going to work for anyone who doesn't want to make a lot of money and will appreciate it's employees that I would be managing.

Timeline

Start-Up Consultant

Pool Boys
01.2019 - Current

Supervisor

Eclipse
04.2017 - 02.2019

Supervisor

Trimble
01.2014 - 05.2017

Supervisor of Operations

ASPM
01.2007 - 01.2014

Manager

Speedway Gas Station
01.2006 - 01.2007

No Degree - Business

Clark State Community College

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Richard Francis