Richard Osborn
Boerne,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Have several years experience with customer service and multi-tasking.
Overview
34
34
years of professional experience
Work History
Security Officer
Boerne ISD
Boerne, TX
07.2024 - Current
- Monitored premises to ensure safety and compliance with district regulations.
- Responded promptly to incidents, providing first aid and emergency assistance as needed.
- Conducted regular patrols of school grounds to deter and detect unauthorized activities.
- Investigated reported incidents, documenting findings for future reference and action plans.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Cold Case Contract Investigator
Self Employed
Phoenix, AZ
01.2019 - 12.2019
- Carefully documented observations and evidentiary materials.
- Tracked hours and expenses for billing purposes.
- Identified labels and stored evidence properly to verify that it was safe and secure.
- Investigated cold case sex crimes to include homicides.
- Collected, analyzed and interpreted information, documentation and evidence associated with investigations.
- Documented findings and prepared detailed reports.
Interior Design Installer
Self Employed
Gilbert, AZ
05.2018 - 09.2020
- Followed both verbal and written instructions from clients when installing wall furnishings.
- Read blueprints, illustrations and sketches to determine layouts for proper installation of parts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Police Officer (Retired)
Gilbert Police Department
Gilbert, AZ
03.2002 - 11.2016
- Narcotics Detective, Repeat Offender Detective, Training Officer, General Instructor, Motorcycle Officer SWAT Operator
- As SWAT Operator, deployed, repaired, maintained robots.
- Wrote and completed UAV proposal with demonstrations to obtain Command support for approval.
- Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and force deployments.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence and questioned witnesses.
Collections
Ford Motor Credit Company
Mesa, AZ
08.2000 - 03.2002
- Exceeded monthly goals for recovered revenue, showcasing dedication and effectiveness in collections efforts.
- Exceeded personal performance goals regularly, contributing significantly to the overall success of the Collections Department .
CNC Machine Operator
Clings Manufacturing
Tempe, AZ
07.1999 - 08.2000
- Operated CNC machinery to produce precise parts according to specifications.
- Conducted routine maintenance on machines, minimizing downtime and enhancing operational efficiency.
- Interpreted technical drawings and schematics to execute manufacturing tasks accurately.
- Inspected finished parts by checking for defects to meet quality standards.
Security Officer
Burns Security
Mesa, AZ
06.1997 - 07.1999
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and report suspicious activities or security breaches.
- Assisted in maintaining accurate incident reports and documentation for investigations.
- Collaborated with law enforcement during emergency situations and investigations.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Butcher Shop Clerk
Midwestern Meats
Mesa, AZ
07.1996 - 06.1997
- Assisted customers in selecting quality meats, providing product knowledge and recommendations.
- Maintained cleanliness and organization of workstations, ensuring compliance with safety standards.
- Operated slicing equipment to prepare meat products according to specifications and customer orders.
- Collaborated with team members to restock shelves and ensure inventory accuracy during busy periods.
- Adapted quickly to changing demands during peak hours, maintaining high service levels consistently.
- Ensured product quality by performing regular checks on expiration dates and rotating stock accordingly.
Sales Associate
Merle Norman Sports
Mesa, AZ
08.1995 - 07.1996
- Assisted customers in product selection, providing personalized recommendations and enhancing shopping experience.
- Maintained knowledge of current promotions and product features to drive sales effectiveness.
- Processed transactions accurately and efficiently using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to organize merchandise displays, optimizing visual appeal and inventory management.
Sales Associate
Sammy B’s
Mesa, AZ
08.1994 - 08.1995
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays and inventory, ensuring optimal presentation and availability.
- Processed sales transactions accurately, contributing to efficient checkout operations.
- Collaborated with team members to achieve daily sales targets and store goals.
Maintenance Technician
TRK Management
Los Alamos, NM
05.1992 - 08.1994
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Operated varied hand and power tools to complete repairs.
- Followed safety protocols to minimize workplace accidents.
Education
Associate of Arts - Justice Studies
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2000
Skills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Call Documentation
- Complex Problem-Solving
- Investigative
- Hardworking and Dedicated
Timeline
Security Officer
Boerne ISD
07.2024 - Current
Cold Case Contract Investigator
Self Employed
01.2019 - 12.2019
Interior Design Installer
Self Employed
05.2018 - 09.2020
Police Officer (Retired)
Gilbert Police Department
03.2002 - 11.2016
Collections
Ford Motor Credit Company
08.2000 - 03.2002
CNC Machine Operator
Clings Manufacturing
07.1999 - 08.2000
Security Officer
Burns Security
06.1997 - 07.1999
Butcher Shop Clerk
Midwestern Meats
07.1996 - 06.1997
Sales Associate
Merle Norman Sports
08.1995 - 07.1996
Sales Associate
Sammy B’s
08.1994 - 08.1995
Maintenance Technician
TRK Management
05.1992 - 08.1994
Associate of Arts - Justice Studies
Maricopa Community Colleges - Mesa Community College