Richard Galloway
Orlando,FL
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
IT Specialist
Compunnel Staffline Pro
10.2018 - Current
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Developed customized software solutions for improved business processes and increased productivity.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Configured hardware, devices, and software to set up work stations for employees.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
IT Technician
Top Technologies Inc
05.2013 - 10.2018
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Associate of Science - Computer And Information Sciences
American Business Institute
New York, NY05.1990
Skills
- Application support
- Technical reporting
- Technical issue analysis
- Troubleshooting
- Software Implementation
- Project Implementation
- System Upgrades
- IT Troubleshooting
- Technical Support
Timeline
IT Specialist
Compunnel Staffline Pro
10.2018 - Current
IT Technician
Top Technologies Inc
05.2013 - 10.2018
Associate of Science - Computer And Information Sciences
American Business Institute
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